I contacted the Support-Team again.
Sadly they are not able to help with this Problem.
They said that the only way is this Post here in the Forum and to wait for a Developer to react to it. *what they most likely only do if other People have the same/similar experiences with Bugs*
So if someone has a Bug too with a collected/unlocked Card *from Boxes* not useable or no longer useable in the actual Game, pls comment.
The issue I have is with missing points but it is similar to yours where a character is leveled down for no reason. I posted as well. no one seems to care. I just wanted you to know you are not alone in having problems. With the HD remaster coming for Mass effect I know where my money isn't going and thats into the Pockets of EA.
