Forum Discussion

Rising Novice

21 days ago

Solved

Mass Effect Andromeda - Missing Online Access

Anytime I try to access multiplayer I get a "missing online access" message and I've tried every solution I could find on google and every time I try to contact an advisor I'm just given the run around, either with "fixes" that don't work or just referred to another advisor with the same "solutions" I've been through 5 different advisors today, I want to 100% the game but can't because of this and I've found no help

SnowGwyn
21 days ago
oh I repaired the game and whatever you did worked and I can play online now thank you for the quick help

7 Replies

F4810_ITA
Seasoned Scout
21 days ago
SnowGwyn
Be prepared to have a lot of patience
EA_Shepard
Community Manager
21 days ago
SnowGwyn Hey, there

Thanks for posting this and the support information. Can I get a case number from you? I need to follow up on those and have them reviewed, but I can also make a note on the account so it's resolved correctly.

Cheers!
SnowGwyn
Rising Novice
21 days ago
this is the case number Case #241351207
EA_Shepard
Community Manager
21 days ago
SnowGwyn Thank you. Can you go ahead and repair the game if you are using the EA app and try to log in again?
SnowGwyn
Rising Novice
21 days ago
oh I repaired the game and whatever you did worked and I can play online now thank you for the quick help
EA_Shepard
Community Manager
19 days ago
SnowGwyn Hey!

Fantastic. Happy to hear you are good to go. Let us know if you run into any other issues.

Cheers!
Knucklesthe3rd
Rising Novice
9 days ago
How did you fix this? The only support I've gotten was getting brick-walled by a robot.