Mass Effect Andromeda - Missing Online Access

Anytime I try to access multiplayer I get a "missing online access" message and I've tried every solution I could find on google and every time I try to contact an advisor I'm just given the run around, either with "fixes" that don't work or just referred to another advisor with the same "solutions" I've been through 5 different advisors today, I want to 100% the game but can't because of this and I've found no help