Mass Effect Andromeda no access to online
I am unable to raise aa new case as the option does not appear on the ea help screens, can someone fix so i can access it again?
Forum Discussion
EA_Shepard
Community Manager
Community Manager@necroticliquid When you go to Help.ea.com, are you logged into your account when you try to reach out to support?
Yes logged in, i get the Unites States instead of UK for some reason.
- EA_Shepard
@necroticliquid Can you try the following for me? Go back to the help site, and make sure you manually log out of the site.
- Select the EA App
- Select one of the account issues like I cannot log in
- You may get a pop-up that says login and get faster help
- Select Continue without logging in
- This should give you the chat/email option
- Okay so I want to share the information that Mass Effect Andromeda is the sunset game (which means old games that got removed from the server) so we are not able to make any changes from our endAkshayK19:56Was the response.
- Really if it would have been in my hands I would have loved to help you with but since me myself doesn't have any option I hope you can understand my limitations as well.AkshayK20:13If this is the level of help the official EA help chat gives......
Apparently they can make no changes to a sunset game.
- EA_Shepard
@necroticliquid That would be incorrect. The game has not sunset. I am logged into it right now. The Sunset list does not have it listed. The Mobile Apex app is offline, but the game itself is still online.
Did you have EA Play on your EA account? If so, do you know when it expired?
Did you purchase the game through the EA app or through Steam?
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