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cea1638bd33a3709's avatar
10 days ago

Could Not Avtivate Mass Effect 3 Error

Hi everybody. I just bought ME 3 on Steam. 

I'm having trouble getting the game to run on my PC. Nothing I've tried so far has worked, even though I've tried just about everything. I saw that someone else on this forum had a similar problem that they managed to solve. This is my first EA game, so I don't have much experience with it, so i hope that you guys can help me too.

This is what i get when is try to launch the game. 

(cm edit updated thread title for vis)

6 Replies

  • When you buy a game for the first time and try to run it, it installs EA launcher where you log in with your EA account and it will basically connect. Your error is telling you that there is a different account where you own Mass Effect 3. Possibly in your browser there is different account than in the EA app.

  • Have you tried the move license folder trick?  Though this usually arises when a preexisting working game all of a sudden stops working.

    One note: try just MOVING the license folder (say to desktop) instead of DELETING.  That way you can put it back if the fix doesn't work.

  • cea1638bd33a3709's avatar
    cea1638bd33a3709
    New Novice
    8 days ago

    Thank you for your reply. I did have another account a long time ago, but unfortunately I lost it because the email address associated with it was deactivated. That’s why I don’t think that’s the problem, since the two accounts were never linked. Unfortunately, I wasn’t able to recover that old account, so I bought the game again many years later.

  • cea1638bd33a3709's avatar
    cea1638bd33a3709
    New Novice
    8 days ago

    Thanks for your reply DoctorDAM​ DoctorDAM I've already tried that trick, but unfortunately it didn't work for me for some reason. If I deleted the license file, it reinstalled itself; if I moved it, unfortunately nothing changed.

  • If you have any other ideas on how I can solve this problem, I’d really appreciate your help. If there’s anything else I can tell you to give you a clearer picture of my problem, just let me know.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    7 days ago

    cea1638bd33a3709​ Hey, that sounds like your install is trying to load the license for a game associated with a separate key in the registry.

    If you had two accounts, and you cannot gain access to it anymore, you would have to wipe everything Mass Effect related if the license steps did not work. It wants to activate a key to an account that doesn't own that key (not the game)

    Have you gone through all the steps listed on the Unauthorized DLC Error Guide

    It is not your error, but the same steps we would use to solve this error apply to you, too.


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