Mass Effect Andromeda no access to online
I am unable to raise aa new case as the option does not appear on the ea help screens, can someone fix so i can access it again?
Forum Discussion
EA_Shepard
Community Manager
Community Manager@necroticliquid That would be incorrect. The game has not sunset. I am logged into it right now. The Sunset list does not have it listed. The Mobile Apex app is offline, but the game itself is still online.
Did you have EA Play on your EA account? If so, do you know when it expired?
Did you purchase the game through the EA app or through Steam?
They just closed down the chat, I have EA Play, it is valid until APril 2025, the game along with dlc's were all purchased through origin at the time. It doesn;t show the deluxe version i paid for, just the standard.
- EA_Shepard
@necroticliquid Ahh okay. Can you go ahead and uninstall the game for me. Then, go into the store - not the library, and search for the game. Download the one directly from the store itself.
When i search for it, the tile shows aas in library, select and go to download and it says N/A owned
- EA_Shepard
@necroticliquid Thats fine if it shows in your library. What it sounds like is that the right version of the game from you what you own is downloaded. Downloading it this way apply the right entitlements or connects to the right entitlements you own and should resolve that. If it does not. let us know.
