This is the AHQ.
This is for "player-to-player self-help".
We're all just fellow gamers, doin' the best we can...
You need "official" support from the EA Game Advisors.
This is not the place to get that.
You should use the Help Center.
After getting to the Help Center and filling out the required information, (Product/Problem/Platform)
look for the "Chat Now", "Call Now", or "Email Now" buttons, not the AHQ "Ask Now" one. (You've already done that.)
The options you see may vary depending on your region and the time-of-day.
If you select "Chat Now" or "Call Now", be sure you have enough time (at least one hour) to wait before being connected to someone. 😕mileyfrustrated:
Good Luck!
