Forum Discussion

6 years ago

Mass effect games are making my computer restart

All three mass effect games restart my computer without launching the game. I own Mass Effect 1 and 2 on Steam and 3 on Origin. When i run all three games the computer restarts. I can play all other ...

holger1405

Hero+

6 years ago

@Buzzkill83

Sorry for the delay in response.

The culprit for the blue screens in the DxDiag sesame to be "cldflt.sys", that is the "Cloud Files Mini Filter Driver" so it is related to OneDrive.

To find out if it is responsible for the Game crashes:

Open the OneDrive App > more > Settings > Settings.
Uncheck "Start OneDrive automatically when I sign in to windows" > OK.
Reboot your Computer > Test.

Buzzkill83

6 years ago

Doing the same thing, should i try uninstalling Onedrive?

holger1405
Hero+
6 years ago
@Buzzkill83

So you don't use it at all?

If so, you can try.

Here is a MS help article how you can uninstall onedrive. (If you didn't know already.)

But as said, the BSOD have no direct connection to the game crashes in the DxDiag, so it might be unrelated.
- Buzzkill83
  6 years ago
  That didn't work either
  - holger1405
    Hero+
    6 years ago
    @Buzzkill83
    
    Are there newer dump files in the "C:\windows\Minidump" folder that have the same date as the recent crashes?
    
    Hit Windows key and X.
    
    Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered.
    
    Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
    
    The system will start validating soon. If it throws an error, please list it here.
    
    After it reaches 100%, hit Windows key and X again.
    
    Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    
    Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
    
    Post the message you receive at the end of the processes here.
    
    I would like to know what is going on in your system on the hardware side.
    
    Download hwinfo64 (The green button) > Install and execute the program > Sensors only.
    
    Click on the sheet with the green cross (logging) > give the file a name and save it to a place of your choice.
    
    Wait 5 Minutes > Start a game > wait until it crashes > Stop the hwinfo logging (the sheet again)
    
    Rename the Log to > ">your name for the file<.CSV.txt"
    
    Upload the Log file here as you did with the DxDiag.