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Masseffectgods's avatar
Masseffectgods
2 years ago
Solved

Mass Effect Legendary edition already running?

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Mass effect legendary edition already running Which client functionality are you experie...
me legendary edition
  • holger1405's avatar
    holger1405
    2 years ago

    @Masseffectgods 


    Is your system time set correctly?
    Even If, right click the Time/Date in the bottom right corner of the taskbar > Adjust Time and Date > Sync now > Test.


    Try to run EA app a administrator. (Right click the EA app shortcut > Run as administrator.) > Test.

    If that don't works:

    Create a new Windows user account  (Administrator) don't use local special characters, use only  Characters from the ASCII table

    • Reboot > Log in to the new user account.
    • Test.


holger1405's avatar
holger1405
Hero+
2 years ago

@jedijailer 

The game is also not running in a new user account?

Please clear your temp files:

  • Press the Windows key and "R" at the same time
  • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
  • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    (If some files or folders can't be deleted, reboot and try again.)

Then:

  • Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
  • Run "Revo Uninstaller" > Uninstall EA app.
  • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Intensive" > Browse.
  • If "Remaining registration content found" is displayed > Select All > Delete > Next
  • When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.
  • Restart the PC > Reinstall the newest version of EA app from here.
  • Repair MELE in EA app > Test.
jedijailer's avatar
jedijailer
2 years ago

Well now it stopped giving the already running message, but it still doesn't run. Also, the new user account made no difference.

  • jedijailer's avatar
    jedijailer
    2 years ago

    Correction, it popped up the "already running" message up later when I reopened the EA app

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @jedijailer 

    You have also created a new user account according to my guidelines? 

    Does the game appear in the Processes tab of Task Manager when you receive the message?

  • jedijailer's avatar
    jedijailer
    2 years ago

    I did create a new account and the game does not appear in the processes tab. I have noticed that this is not the only title doing this.

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @jedijailer 

    1. Hit Windows key and X.
    2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
    3. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
    4. If errors are found, notify us. If no errors were found reaped steps 1 & 2.
    5. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
    6. The system will start validating soon. If it throws an error, please list it here.
    7. After it reaches 100% reaped steps 1 & 2
    8. Inside PowerShell, CMD or Terminal enter “sfc /scannow” without quotes > ENTER.
    10. Post the message you receive at the end of the processes here.

    Please also post a new DxDiag.

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @jedijailer 

    Please preform a clean boot and test the Game in clean boot mode.

    In clean boot:
    - Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
    - Make sure your virus scanner and any other security software and also Afterburner and similar software is disabled.
    - Make sure any CORSAIR/Asus/Razor software you might have is disable or deinstalled and that your GPU & CPU are not overclocked.
    - Make sure only your Mouse and keyboard are connected to the PC. (Disconnect any other periphery device.)

    If the game is not running in clean boot:

    • Follow this manual to the letter to cleanly uninstall all NVIDIA components.
      (Get the newest graphic drivers for NVIDIA and Intel from the ASUS support page of your Laptop.)
    • After purging all NVIDIA components deinstall the Intel driver the same way.
    • Install the graphics driver > Go online.
    • Test.
  • jedijailer's avatar
    jedijailer
    2 years ago

    Completed all steps. Game still does not run.

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