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Please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window.
Hello, thank you for your reply. I have added the DxDiag file to this post.
- holger14053 years agoHero+
Did you collected this DxDiag in a Remote Desktop season or do you connect per Remote Desktop to this computer?
- 3 years ago
Yes, I did. Didn't know it would have an effect on the result.
I collected the data again, this time with the setup I use for gaming, and annexed it to this post. The "monitor" is a Samsung 55" SUHD 4K Curved Smart TV KS7580.
https://www.samsung.com/ch/tvs/uhd-4k-tv/ks7580-55-inch-crystal-uhd-smart-tv-ue55ks7580uxzg/
Usually, I also start the games under the Steam Big Picture mode to be able to use the PS5 controller.
- holger14053 years agoHero+
Thanks!
Unfortunately there is no data about a problem with MELE in the WER reports of the DxDiag, so lets start with general troubleshooting.
Please preform a clean boot and test the Game in clean boot mode.
(Make sure the "EABackgroundService" remains enabled under point 3 in the guide.)Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
Make also sure that your GPU & CPU are not overclocked.
If that don't works:
- Hit Windows key and X.
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
- Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
- If errors are found, notify us. If no errors were found reaped steps 1 & 2.
- Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
- The system will start validating soon. If it throws an error, please list it here.
- After it reaches 100%, hit Windows key and X again.
- Again, choose “PowerShell (Administrator)” or “Command Prompt (Administrator)”
- Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
- Post the message you receive at the end of the processes here.
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