Hello, thank you for your reply. I have added the DxDiag file to this post.
Did you collected this DxDiag in a Remote Desktop season or do you connect per Remote Desktop to this computer?
Yes, I did. Didn't know it would have an effect on the result.
I collected the data again, this time with the setup I use for gaming, and annexed it to this post. The "monitor" is a Samsung 55" SUHD 4K Curved Smart TV KS7580.
https://www.samsung.com/ch/tvs/uhd-4k-tv/ks7580-55-inch-crystal-uhd-smart-tv-ue55ks7580uxzg/
Usually, I also start the games under the Steam Big Picture mode to be able to use the PS5 controller.
Thanks!
Unfortunately there is no data about a problem with MELE in the WER reports of the DxDiag, so lets start with general troubleshooting.
Please preform a clean boot and test the Game in clean boot mode.
(Make sure the "EABackgroundService" remains enabled under point 3 in the guide.)
Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
Make also sure that your GPU & CPU are not overclocked.
If that don't works:
Thank you again for your time and reply.
I have tried a clean boot before because I saw the other recommendations about what to do when the games wouldn't launch. But I got into even bigger trouble by doing it because Windows asked for a password to login, which I didn't have. It took me quite a while to get out of this again with a mostly unscathed system, I think. I posted the question here with the hope that there would be another way to solve this problem.
I will try it again, but find it very annoying that this has to be done to make a game work, specially when all others I own, including ME Andromeda, work without problems.
Furthermore, I think that all game companies should work together on a tool that all can use that checks the PCs they are installed on before starting anything else. Use the gathered information to automatically make a first configuration of the game before installing it. And use all the information gathered by this tool on all PCs they are installed to create a central database with solutions to all or at least most issues that occur. It shouldn't collect any private information related to the user, of course, and probably be an open-source tool. That would reduce a lot of work for all the support teams and also make the life of the game clients much less annoying.
