Mass Effect Legendary edition won't launch

Question

So for weeks now when I try to play MELE I get an error from that god forsaken EA app that says "an error on their end caused the launch to fail" and to "please try again later" it is driving me absolutely bugshit. I have SW Jedi: FO which launches and plays fine, so I don't know. Thanks in advance.

*Edit to remove comment about not being able to contact EA Chat Support, as I was eventually able to get through and they did their best to help and were very kind. Any advice would still be desperately appreciated

holger1405 · Answer

@RedJupiter&nbsp;

So Support was not able to help you? Do you know what they tried? This is probably a account problem.

Still, please look if there is a compatibility setting or "Run as Administrator" set in the "MassEffectLauncher.exe".
If so disable it and try again.

redjupiter · Answer

Unfortunately not, they said there wasn't an issue with my account and that my issue would be shared with the game team further to see if there was any issue from their end, but I've not heard anything back yet- do appreciate it hasn't been long.

I had a look there and none of them are set to run in compatibility for any OS. I also tried running as admin for all of them, including the launcher but all that happened was the EA app launched and then nothing. Thanks

holger1405 · Answer

@RedJupiter&nbsp;

Please preform a clean boot and test the Game in clean boot mode.

Make sure your virus scanner and other security software and also Afterburner and similar software is disabled inside the clean boot.&nbsp;

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Mass Effect Legendary edition won't launch

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