mass effect legendary edition won't launch
I originally purchased ME: LE on Steam, and after three hours of trying all the methods on the various Steam and EA forums, I refunded the game and bought it from the EA Store. I also bought Andromeda. Once the games were downloaded, I tried to launch them again; when launched through the EA app, both games showed "Launching Game..." for about 2-3 minutes, and then it went away and did nothing. If I try to run the binaries directly, I get stuck at "Preparing game..." indefinitely and have to force quit the EA launcher. The binaries have all been given elevated permissions, including the EA app, and the result is the same. I ran it on a "clean boot" to no avail. The event viewer has no errors, warnings, or informational log entries pertaining to EA or the game. There is no explanation for what the app tries to do when "Preparing game...", so it is impossible to work around it. I really want to be able to enjoy my purchase. However, the new EA app seems determined to prevent that. Please help!
Hey @Raakaar
Thanks for reaching out to the Mass Effect community, here on Answers HQ.
To check have you tried all of the following steps already?
- Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
- Clear EA App's Cache (Top Left Menu > Help > App Recovery)
- Check for other applications that may be limiting EA App or Game performance
- Close other running applications on your device
- Run the System File Checker tool, then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode first then try again.
