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Anonymous's avatar
Anonymous
10 years ago

Mass Effect Not Support problem

I used to be able to play mass effect on my pc after I put it in XP SP3 compatibility mode, and played for around 30 hours. I have upgrade my pc with a new APU, motherboard, etc., and replaced the hard drive, downloaded Mass Effect again, and when I try to start the game, I get the Mass Effect window, then my screen goes dark and shows a message "Not Support". I tried Mass Effect 2 and can go to the main menu. How do I resolve this? It's still in XP SP3, and disabled orign in game, but nothing.

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  • Fred_vdp's avatar
    Fred_vdp
    Hero+
    10 years ago

    Could you share a dxdiag report?

    1.  Press and hold the Windows key and the letter R on your keyboard
    2.  You will see a Run box in the lower-left corner of your screen
    3.  Type dxdiag in the text field
    4.  Click OK
    5.  If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
    6.  If your computer has a 32-bit version of Windows, that button will not be available


    7.  Click the Save All Information button, found on the bottom of the DXDIAG report
    8.  Save this text file to your Desktop if possible
    9. Open the text file, select all the text inside (Ctrl + A) and copy it (Ctrl +C).
    10. Go to http://hastebin.com/, paste the contents of your DXDiag inside (Ctrl+V) and click Save on the webpage (Ctrl+S).
    11. Copy the link of the page in your post, along with a precise description of your issue.

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