Mass Effect (TM) 3 stops working (pc)

Hey, idiot here asks for help or enlightenment with a problem.

I bought Mass Effect 3 Digital Deluxe Edition from origin and got the leviathan and omega dlcs for it.

The game starts nicely and works nicely to a certain point where, for no given reason it stops responding and crashes at some point during game play. This happens every time I play and there is no precise time or actions when it happens. I have been able to play from 5 minutes to a little over an hour. I reinstalled it but it didn't help. And it is starting to get ridiculously frustrating to play it.

Any help will be appreciated,

Thanks.

1ago
13 years ago
From the looks of it you're playing on a notebook? Are you by any chance playing on battery, maybe some power-save function kicking in - you could try to set the energy settings for "high performance" and always play while plugged in.
Or maybe a new graphics card driver can solve your issues since it seems like you're having a rather old one. Can you right-click on the desktop and look for the AMD-settings? Under "information/software" there should be a screen like this. The latest release driver version is Catalyst 13.1 - you can try to download the new version from the AMD homepage here. Most notebooks, like Acer or HP need for the ATI driver to be properly installed to be set to "fixed graphics" in the BIOS. Here is a tutorial for HP, It should be pretty similar for every other Notebook-brand. Just don't download the AMD drivers there, since those are rather old as well and stick with the ones from AMD themselves. But certain Notebook manufacturers don't allow for vanilla AMD drivers to be installed, so you might want to check the homepage of your notebook manufaturer for updated drivers (although these are most liekely not the latest ones) or try your luck with "unofficial" ones like here but use those at your own risk as they are usually modified in order to be recognised.

8 Replies

Anonymous
13 years ago
Approved
You haven't told us anything that will allow us to help you. Look at what the guide to problem reporting was in Social's ME-2 tech forum, and add the data that thread suggests, if you want your fellow players to try to help you:
http://social.bioware.com/forum/1/topic/106/index/1537629
Anonymous
13 years ago
Approved
Well I hope I get these right...

Game Version: 1.05.0.0
Digital Version Vendor
Processor Manufacturer: Intel
Processor Type: core(tm) i5-2450m
Processor Core Speed: 2.50GHz
Operating System: Windows 7 home premium
System RAM: 6,0Gb
Direct3D APIs dated: DirectX 11
Video Card Model: Radeon (TM) HD 7450M
Video Card RAM: 1280 Mb
Video Card Driver Version: 8.882.2.0 (totally not sure about this)
Sound Card: ..Can't help you there sorry
Hard Drive Type: SATA AHCI
Free Disk Space: C:\ 147Gb

Problem Details:
So I start playing, usually I start from where is happened to keep my last save/auto save.
While playing it suddenly stop, as in the screen stops for few seconds with music still playing then all stops and it gives a black screen and a window that has a load bar for few seconds and then a window that says something like this:
Mass Effect(TM) 3 ceased functioning
The problem interrupted the programs flawless function.
Windows will shut down the program and notify if there is a solution for the problem.
After that I can only pick "shut program" and it returns to desktop.
That is pretty much all I know.
Sorry.
1ago
13 years ago
From the looks of it you're playing on a notebook? Are you by any chance playing on battery, maybe some power-save function kicking in - you could try to set the energy settings for "high performance" and always play while plugged in.
Or maybe a new graphics card driver can solve your issues since it seems like you're having a rather old one. Can you right-click on the desktop and look for the AMD-settings? Under "information/software" there should be a screen like this. The latest release driver version is Catalyst 13.1 - you can try to download the new version from the AMD homepage here. Most notebooks, like Acer or HP need for the ATI driver to be properly installed to be set to "fixed graphics" in the BIOS. Here is a tutorial for HP, It should be pretty similar for every other Notebook-brand. Just don't download the AMD drivers there, since those are rather old as well and stick with the ones from AMD themselves. But certain Notebook manufacturers don't allow for vanilla AMD drivers to be installed, so you might want to check the homepage of your notebook manufaturer for updated drivers (although these are most liekely not the latest ones) or try your luck with "unofficial" ones like here but use those at your own risk as they are usually modified in order to be recognised.
Anonymous
13 years ago
Approved
1ago wrote:The latest release driver version is Catalyst 13.1 - you can try to download the new version from the AMD homepage here. Most notebooks, like Acer or HP need for the ATI driver to be properly installed to be set to "fixed graphics" in the BIOS. Here is a tutorial for HP, It should be pretty similar for every other Notebook-brand.
Just don't download the AMD drivers there, since those are rather old as well and stick with the ones from AMD themselves. But certain Notebook manufacturers don't allow for vanilla AMD drivers to be installed, so you might want to check the homepage of your notebook manufaturer for updated drivers (although these are most liekely not the latest ones) or try your luck with "unofficial" ones like herebut use those at your own risk as they are usually modified in order to be recognised.
I have used the Omega drivers on all manner of Geforce and Radeon graphics and been very well pleased with them.
1ago
13 years ago
I have used the Omega drivers on all manner of Geforce and Radeon graphics and been very well pleased with them.

I've used those as well and they are really good - just wanted to point out that those are not official and while they should work, there might still be a risk or error messages (had those on my own Acer notebook when I installed a modified AMD driver and had to install them twice in order for them to work, so it's not always without problems)
Anonymous
13 years ago
Approved
I set the energy setting on "high performance" and it seems to have done the job.
Thank you so much!
1ago
13 years ago
Glad to hear that it seems to have worked - when you are certain it fixed the problem for you, you may want to consider setting your original post to "solved" so others who might have the same issue see that this solved your problem.
Anonymous
12 years ago
Approved
hello,
I recently downloaded my client from origin and installed it on my pc. but when i click me3 shortcut the game wont start and it says "mass effect (TM) 3 has stopped working and it crashes.
My pc runs on win 7 prof 32bit, gfx card is radeon HD 4600 series, proc AMD athlon 2,7 dual core
Any ideas? i read somewhere i need to replace EACore but it didn't help at all :/
Also, i used to log in from Germany, but now im in Poland (saying that just in case it might be relevant)