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lyjos's avatar
lyjos
8 years ago
Solved

Mass Effect Trilogy (1) won't install from disk

Mass Effect won't install from disk.  I bought the Mass Effect trilogy last year. when I try to install Mass Effect 1, I enter the activation code and Origin gives me this warning: An error has occur...
  • lyjos's avatar
    lyjos
    8 years ago

    The problem turned out to be that when I uninstalled origin last night, I didn't reinstall the latest version.  I think that the installation disk sent me to an obsolete version which didn't work.  Reinstalled the latest origin and now I'm having a smooth installation.  Thank you for your help!

holger1405's avatar
holger1405
Hero+
8 years ago

@lyjos

You did tried to restart Origin and your PC?

ME2 and ME3 work?

If so, clear your Origin cache:

All settings in Origin (only in Origin not in the games) are back to default settings after this.)

    - close Origin completely. (right click on the Origin symbol in the task bar > close)
    - Press the Windows key and "R" at the same time.
    - Type or copy  "%ProgramData%/Origin" (without quotes) > hit ENTER
    - Delete all the files and folders in the Origin folder, except for the "LocalContent" folder. (The "LocalContent" folder must remain untouched.)
    - Press the Windows key and "R" at the same time.
    - Type or copy "%AppData%" (without quotes)  > hit ENTER
    - Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder
    - Delete the "Origin"  folder inside the "Roaming" folder
    - In the address bar of your Windows explorer click on the word "AppData".
    - Open the "Local" folder
    - Delete the "Origin"  folder inside the  "Local" folder
    - Restart your PC. > test

  • lyjos's avatar
    lyjos
    8 years ago
    actually, now that I try the other two, I see that none of them work.
    • holger1405's avatar
      holger1405
      Hero+
      8 years ago

      @lyjos

      Clear the cache and test again.

      • lyjos's avatar
        lyjos
        8 years ago
        @holger1405
        thanks for your help on this. There isn't a LocalContent folder inside my Origin folder. This may be because I uninstalled and reinstalled last night?

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