Forum Discussion

YamatoPotato's avatar
13 years ago

Mass effect trilogy stuck at ready to install

Hi,

I encounter a problem while installing Mass Effect Trilogy. The download is complete but I couldn't install the game as I will get stuck at "Ready to install". When I clicked on the "Ready to install" button, it goes to "installing" but then it will go back to "Ready to install" again.

I am running Win7 and instead of the default installation folder (C:\Program Files\Origin Games\), I have changed it to F:\Program Files\Origin Games\.

Please help.

I found the below error message from OriginClientService_Log.html

Error Origin::Escalation::CommandProcessorWin executeProcess [4148] Couldn't split environment key/value pair from:

Thanks.

8 Replies

  • Anonymous's avatar
    Anonymous
    13 years ago

    That's just not enough information.  Please see the sticky on top about making a complete problem report.  Thank you.  

  • Sorry, here goes:

    1) Product

    a. PC version.

    b. Media: I bought the 6 DVD version of ME Trilogy. Tried using the discs to install and tried using download from Origin, the result is the same stuck at "Ready to install".

    2) System Details

    a. Processor: Intel core i5 750 @ 2.67GHz/4 core/4GB RAM

    b. Display: ATI Radeon HD5800/1024MB/9.12.0.0

    c. Sound: AMD High Definition Audio Device/7.12.0.7712

    d. OS: MS Windows 7 Ultimate/6.1.7601 Service Pack 1 Build 7601

    e. Direct X: 11

    3) Problem Details

    a. What: Stuck at "Ready to install" after all files copy to computer (either from discs or internet i.e. Origin). In other words, it tries to install but failed.

    b. When, Where, Why: After all files are transferred/copy to the computer during the installation stage. In the beginning, I put in the discs and it installed Origin, then popup from discs with orange install button, i clicked on it. Language is US, agree to terms, and proceed with transferring of files to computer. After complete download, there is a button "Ready to install". I clicked on it, then it shows 25%, 45%.... then poof, gone... back to the button "Ready to install". Go to "Show game details", I can see the orange "Install" button. Clicked it, same thing happens. Then reinstall the Origin, this time download direct from Origin website instead from discs, try with the discs again but same thing. Then try "download" instead of using discs to install (autorun). Finish download, same thing "Ready to install", click it and it repeats being stubbornly at status quo "Ready to install".

    4) Log files:

    I would paste it in the next post to avoid cluterring this post.

    Thanks. Any help much appreciated.

  • YamatoPotato's avatar
    YamatoPotato
    13 years ago

    Log file from Client_Log.html - Part 1

    0 [May 24 14:39:21.540] Event Origin::Services::Logger Init [6492] Logfile: C:\ProgramData\Origin/Logs/Client_Log
    1 [May 24 14:39:21.540] Event Origin::Services::Logger Init [6492] Local time: Fri 24. May 22:39:21 2013
    2 [May 24 14:39:21.540] Event OriginApplication InitLoggingFramework [6492] Version: 9.1.15.109
    3 [May 24 14:39:21.540] Event Origin::Services::LoggerFilter DumpCommandLineToLog [6492] Cmdline Param:
    4 [May 24 14:39:21.540] Event OriginApplication InitLoggingFramework [6492] Environment: production
    5 [May 24 14:39:21.541] Event OriginApplication OriginApplication [6492] Common controls setup
    6 [May 24 14:39:21.596] Event OriginApplication OriginApplication [6492] Middleware thread starting
    7 [May 24 14:39:21.596] Event OriginApplication startMiddlewareThread [6492] Start
    8 [May 24 14:39:21.596] Event OriginApplication startMiddlewareThread [6492] Done
    9 [May 24 14:39:21.596] Event OriginApplication OriginApplication [6492] Token setup
    10 [May 24 14:39:21.597] Event OriginApplication OriginApplication [6492] Connecting to middleware
    11 [May 24 14:39:21.597] Event OriginApplication connectMiddleware [6492] Start
    12 [May 24 14:39:21.600] Event EALS_Handler startServiceAreas [2064] Started XMPP Service area
    13 [May 24 14:39:21.600] Event EALS_Handler startServiceAreas [2064] Started Utility Service area
    14 [May 24 14:39:21.601] Event EALS_Handler startServiceAreas [2064] Started SDK Service area
    15 [May 24 14:39:21.601] Event EALS_Handler startServiceAreas [2064] Started SDK Commerce Service area
    16 [May 24 14:39:21.601] Event EALS_Handler startServiceAreas [2064] All service areas have completed startup
    17 [May 24 14:39:21.602] Event OriginApplication connectMiddleware [6492] Done
    18 [May 24 14:39:21.602] Event OriginApplication OriginApplication [6492] Updater setup
    19 [May 24 14:39:21.602] Event OriginApplication OriginApplication [6492] Login setup
    20 [May 24 14:39:21.602] Event OriginApplication OriginApplication [6492] Announce presence
    21 [May 24 14:39:21.602] Event OriginApplication OriginApplication [6492] Read settings file
    22 [May 24 14:39:21.602] Event OriginApplication OriginApplication [6492] Social slot setup
    23 [May 24 14:39:21.669] Event OriginApplication OriginApplication [6492] Show limited user warning
    24 [May 24 14:39:21.683] Event Origin::Services::LoggerFilter DumpCommandLineToLog [6492] URL Param:
    25 [May 24 14:39:21.716] Event OriginApplication OriginApplication [6492] Done
    26 [May 24 14:39:21.716] Event Origin::Client::MainFlow start [6492] Proceed with login flow
    27 [May 24 14:39:21.716] Event Origin::Client::MainFlow startLoginFlow [6492] Initial login msg:
    28 [May 24 14:39:21.771] Event Origin::Client::LoginViewController show [6492] Show login dialog
    29 [May 24 14:39:22.371] Error Origin::Services::OriginServiceResponse processReply [6492] OriginServiceResponse QNetworkReply error code [202] HTTP status code [403] https://download.dm.origin.com/MyOrigin/XXXXXXX.json
    30 [May 24 14:39:22.372] Error Origin::Services::OriginServiceResponse processReply [6492] Failed with REST error code -1
    31 [May 24 14:39:39.309] Event Origin::Services::Session::LoginRegistrationSession onAuthenticateUserFinished [6492] Successfully logged in: ONLINE
    32 [May 24 14:39:39.310] Event Origin::Services::Session storeOfflineLoginInfo [6492] storeOfflineLoginInfo : Opened successfully:
    33 [May 24 14:39:39.397] Event IGOWindowManager hookWin32 [6492] Hooking IGO.
    34 [May 24 14:39:39.407] Event IGOWindowManager hookWin32 [6492] Successfully hooked IGO.
    35 [May 24 14:39:39.412] Event OriginApplication printUserSettings [6492] DownloadInPlaceDir: F:\Program Files\Origin Games\
    36 [May 24 14:39:39.412] Event OriginApplication printUserSettings [6492] CacheDir: C:\ProgramData\Origin\DownloadCache\
    37 [May 24 14:39:39.412] Event Origin::Client::MainFlow onLoginFlowFinished [6492] onLoginFlowFinished
    38 [May 24 14:39:40.674] Event Origin::Services::Connection::ConnectionStatesService onUserOnlineAllChecksCompleted [6492] onUserOnlineAllChecksCompleted: true
    39 [May 24 14:39:40.962] Error Origin::Services::OriginServiceResponse processReply [6492] OriginServiceResponse QNetworkReply error code [202] HTTP status code [403] https://download.dm.origin.com/MyOrigin/config.xml
    40 [May 24 14:39:40.962] Error Origin::Services::OriginServiceResponse processReply [6492] Failed with REST error code -1
    41 [May 24 14:39:41.109] Event Me LogIn [6492] Login presence=0
    42 [May 24 14:39:41.110] Event BuddyListInterface Login [6492] Logging in to Social. Initial presence is Online
    43 [May 24 14:39:41.110] Event XMPP_ServiceArea login [3864] XMPP_ServiceArea: able to get nucluesAuthToken first try
    44 [May 24 14:39:41.128] Event Origin::Engine::DirtyBitsClient start [6492] Starting Dirty bits client...
    45 [May 24 14:39:41.129] Event Origin::Engine::DirtyBitsClient registerHandler [6492] Registering: 0x0e233728 : onEmailChanged: email
    46 [May 24 14:39:41.129] Event Origin::Engine::DirtyBitsClient registerHandler [6492] Registering: 0x0e233728 : onPasswordChanged: password
    47 [May 24 14:39:41.129] Event Origin::Engine::DirtyBitsClient registerHandler [6492] Registering: 0x0e233728 : onOriginIdChanged: originid
    48 [May 24 14:39:41.129] Event Origin::Engine::DirtyBitsClient registerHandler [6492] Registering: 0x0d3c4478 : onGameLibraryUpdated: gamelib
    49 [May 24 14:39:41.129] Event Origin::Engine::DirtyBitsClient registerHandler [6492] Registering: 0x0d3c4478 : onPrivacySettingsUpdated: privacy
    50 [May 24 14:39:41.151] Event Origin::Engine::DirtyBitsClient onHostLookup [6492] Host [dirtybits.dm.origin.com] Found!
    51 [May 24 14:39:41.151] Event Origin::Engine::DirtyBitsClient onHostLookup [6492] Found address:50.16.229.171
    52 [May 24 14:39:41.151] Event Origin::Engine::DirtyBitsClient onHostLookup [6492] WebSocket is connecting to 50.16.229.171
    53 [May 24 14:39:41.310] Event Origin::Services::Session::LoginRegistrationSession refreshOriginId [6492] refreshing user EAID:"XXXXXX"
    54 [May 24 14:39:41.953] Event Origin::Engine::DirtyBitsClient onDisconnected [6492] WebSocket client DisConnected
    55 [May 24 14:39:41.953] Event Origin::Engine::DirtyBitsClient startTryToReconnectTimer [6492] Retry timeout: [78.4] seconds.
    56 [May 24 14:39:42.125] Error Origin::Services::OriginServiceResponse processReply [6492] OriginServiceResponse QNetworkReply error code [202] HTTP status code [403] https://loginregistration.dm.origin.com/loginregistration/user/XXXXXXXXXX/securityQA
    57 [May 24 14:39:42.125] Error Origin::Services::OriginServiceResponse processReply [6492] Failed with REST error code -1
    58 [May 24 14:39:42.194] Event Origin::Services::NetPromoterServiceResponse processReply [6492] NetPromoterServiceResponse 404
    59 [May 24 14:39:42.440] Event Origin::Engine::DirtyBitsClient registerHandler [6492] Registering: 0x0be996f0 : granted: ach
    60 [May 24 14:39:42.442] Event Origin::Engine::Content::ContentController autoPatchInstalledContent [6492] Getting auto_patch flag = true
    61 [May 24 14:39:42.548] Event BuddyListInterface onFriendAvatarUpdated [6492] Friend updated their avatar
    62 [May 24 14:39:42.945] Warning Origin::Engine::Content::GamesController getPlayedGameTime [6492] trying to call getPlayedTime with empty contentKey
    63 [May 24 14:39:42.946] Warning Origin::Engine::Content::GamesController getPlayedGameTime [6492] trying to call getPlayedTime with empty contentKey
    64 [May 24 14:39:42.947] Warning Origin::Engine::Content::GamesController getPlayedGameTime [6492] trying to call getPlayedTime with empty contentKey
    65 [May 24 14:39:42.948] Warning Origin::Engine::Content::GamesController getPlayedGameTime [6492] trying to call getPlayedTime with empty contentKey
    66 [May 24 14:39:42.951] Warning Origin::Engine::Content::GamesController getPlayedGameTime [6492] trying to call getPlayedTime with empty contentKey
    67 [May 24 14:39:42.954] Warning Origin::Engine::Content::GamesController getPlayedGameTime [6492] trying to call getPlayedTime with empty contentKey
    68 [May 24 14:39:42.955] Warning Origin::Engine::Content::GamesController getPlayedGameTime [6492] trying to call getPlayedTime with empty contentKey
    69 [May 24 14:39:42.958] Warning Origin::Engine::Content::GamesController getPlayedGameTime [6492] trying to call getPlayedTime with empty contentKey
    70 [May 24 14:39:42.959] Warning Origin::Engine::Content::GamesController getPlayedGameTime [6492] trying to call getPlayedTime with empty contentKey
    71 [May 24 14:39:43.381] Warning Origin::Engine::Content::GamesController getPlayedGameTime [6492] trying to call getPlayedTime with empty contentKey
    72 [May 24 14:39:43.384] Warning Origin::Engine::Content::GamesController getPlayedGameTime [6492] trying to call getPlayedTime with empty contentKey
    73 [May 24 14:39:43.386] Warning Origin::Engine::Content::GamesController getPlayedGameTime [6492] trying to call getPlayedTime with empty contentKey
    74 [May 24 14:39:43.389] Warning Origin::Engine::Content::GamesController getPlayedGameTime [6492] trying to call getPlayedTime with empty contentKey
    75 [May 24 14:39:43.391] Warning Origin::Engine::Content::GamesController getPlayedGameTime [6492] trying to call getPlayedTime with empty contentKey
    76 [May 24 14:39:43.393] Warning Origin::Engine::Content::GamesController getPlayedGameTime [6492] trying to call getPlayedTime with empty contentKey
    77 [May 24 14:39:43.394] Warning Origin::Engine::Content::GamesController getPlayedGameTime [6492] trying to call getPlayedTime with empty contentKey
    78 [May 24 14:39:43.395] Warning Origin::Engine::Content::GamesController getPlayedGameTime [6492] trying to call getPlayedTime with empty contentKey
    79 [May 24 14:39:43.396] Warning Origin::Engine::Content::GamesController getPlayedGameTime [6492] trying to call getPlayedTime with empty contentKey
    80 [May 24 14:39:47.406] Event Roster OnFriendListReceived [6492] Roster rx
    81 [May 24 14:40:58.833] Event Origin::Downloader::ContentInstallFlowDiP begin [8132] Begin install flow for OFB-EAST:55465
    82 [May 24 14:40:58.834] Error Origin::Escalation::IPCClient sendMessage [8132] Connection to escalation service failed. Qt LocalSocketError: 2
    83 [May 24 14:40:58.834] Event Origin::Escalation::IEscalationClient startEscalationServiceApp [8132] Starting OriginClientService C:/Program Files/Origin\OriginClientService.exe
    84 [May 24 14:40:58.835] Error Origin::Escalation::ExecuteProcessTask run [1056] Couldn't split environment key/value pair from:
    85 [May 24 14:40:58.883] Error Origin::Escalation::IPCClient sendMessage [8132] Connection to escalation service failed. Qt LocalSocketError: 2
    86 [May 24 14:41:00.349] Event Origin::Engine::DirtyBitsClient onTryReconnectTimeout [6492] Trying to reconnect...
    87 [May 24 14:41:00.349] Event Origin::Engine::DirtyBitsClient start [6492] Starting Dirty bits client...
    88 [May 24 14:41:00.370] Event Origin::Engine::DirtyBitsClient onHostLookup [6492] Host [dirtybits.dm.origin.com] Found!
    89 [May 24 14:41:00.370] Event Origin::Engine::DirtyBitsClient onHostLookup [6492] Found address:50.17.199.204
    90 [May 24 14:41:00.371] Event Origin::Engine::DirtyBitsClient onHostLookup [6492] WebSocket is connecting to 50.17.199.204
    91 [May 24 14:41:00.883] Event Origin::Escalation::IEscalationClient startEscalationServiceApp [8132] Attempting to ping Escalation Service...attempts left:9
    92 [May 24 14:41:01.016] Event Origin::Escalation::IEscalationClient startEscalationServiceApp [8132] Starting OriginClientService result: true, timer = 2182
    93 [May 24 14:41:01.023] Action Origin::Downloader::ContentProtocolPackage SetUpdateFlag [8132] [ContentID:OFB-EAST55465] Setting update flag to false
    94 [May 24 14:41:01.023] Action Origin::Downloader::ContentProtocolPackage SetRepairFlag [8132] [ContentID:OFB-EAST55465] Setting repair flag to false

  • YamatoPotato's avatar
    YamatoPotato
    13 years ago

    Log file from Client_Log.html - Part 2 (last)

    95 [May 24 14:41:01.167] Event Origin::Engine::DirtyBitsClient onDisconnected [6492] WebSocket client DisConnected 
    96 [May 24 14:41:01.167] Event Origin::Engine::DirtyBitsClient startTryToReconnectTimer [6492] Retry timeout: [73.976] seconds. 
    97 [May 24 14:41:02.694] Action Origin::Downloader::IContentProtocol setProtocolState [7072] [ContentID:OFB-EAST55465] Transitioning from ContentProtocolUnknown to ContentProtocolInitializing 
    98 [May 24 14:41:02.694] Event Origin::Downloader::ContentProtocolPackage Initialize [7072] [ContentID:OFB-EAST55465] Initialize( http://akamai.cdn.ea.com/eamaster/s/p/eagames/bioware/mass_effect/mass_effect_1/ME_v10_2012_09-30-0240.zip?sauth=13694...88eb8
    99 [May 24 14:41:03.153] Event Origin::Downloader::DownloadSession getContentLength [9828] Server Responded with Content-Range: "bytes 0-0/15980764581" 
    100 [May 24 14:41:03.154] Event Origin::Downloader::ContentProtocolPackage onDownloadSessionInitialized [7072] [ContentID:OFB-EAST55465] Download Session intialized; Content Length: 15980764581 
    101 [May 24 14:41:03.154] Event Origin::Downloader::ContentProtocolPackage InitializeConnected [7072] [ContentID:OFB-EAST55465] Reading central directory from data source. 
    102 [May 24 14:41:07.137] Event Origin::Downloader::PackageFile SaveManifest [7072] Save manifest "C:/ProgramData/Origin/LocalContent/Mass Effect/OFB-EAST55465.pkg" succeeded. 
    103 [May 24 14:41:09.744] Event Origin::Downloader::ContentProtocolPackage ProcessCRCMap [7072] [ContentID:OFB-EAST55465] Verifying CRC Map... 
    104 [May 24 14:41:10.375] Event Origin::Downloader::TransferStats logStats [3984] [OFB-EAST55465] CRC Map 100% Complete | Session Bytes: 10858.70 MB | Session Time: 00:00 | Session Speed: 852.04 MB/sec 
    105 [May 24 14:41:10.376] Event Origin::Downloader::ContentProtocolPackage InitializeVerified [7072] [ContentID:OFB-EAST55465] CRC Calculation Complete. 
    106 [May 24 14:41:10.376] Action Origin::Downloader::IContentProtocol setProtocolState [7072] [ContentID:OFB-EAST55465] Transitioning from ContentProtocolInitializing to ContentProtocolInitialized 
    107 [May 24 14:41:10.376] Event Origin::Downloader::ContentProtocolPackage InitializeEnd [7072] [ContentID:OFB-EAST55465] Initialization complete. 
    108 [May 24 14:41:10.376] Event Origin::Downloader::IContentInstallFlow onStateChange [8132] Transitioning from install state kInitializing to install state kPreTransfer. Content = OFB-EAST:55465 
    109 [May 24 14:41:10.378] Event Origin::Downloader::ContentProtocolPackage GetSingleFile [7072] [ContentID:OFB-EAST55465] GetSingleFile( archivePath: __Installer\installerdata.xml , diskPath: C:\Users\XX\AppData\Local\Temp\manHp6488.tmp ) 
    110 [May 24 14:41:10.639] Event Origin::Downloader::IContentInstallFlow onStateChange [8132] Transitioning from install state kPreTransfer to install state kPendingEulaLangSelection. Content = OFB-EAST:55465 
    111 [May 24 14:41:13.034] Event Origin::Downloader::ContentProtocolPackage excludeFiles [8132] [ContentID:OFB-EAST55465] Excluding 5162 files. 
    112 [May 24 14:41:13.044] Event Origin::Downloader::ContentProtocolPackage ProcessPackageFileEntryMap [7072] [ContentID:OFB-EAST55465] Computing download job size. 
    113 [May 24 14:41:13.433] Event Origin::Downloader::ContentProtocolPackage ProcessPackageFileEntryMap [7072] [ContentID:OFB-EAST55465] Computed Download Job Size: 11386175522 
    114 [May 24 14:41:13.433] Event Origin::Downloader::ContentProtocolPackage GetContentLength [7072] [ContentID:OFB-EAST55465] GetContentLength() - Returned: 11386175522 
    115 [May 24 14:41:13.434] Event Origin::Downloader::ContentProtocolPackage GetSingleFile [7072] [ContentID:OFB-EAST55465] GetSingleFile( archivePath: /Support/eula/en_US_eula.rtf , diskPath: C:\Users\XX\AppData\Local\Temp\eulsv6488.tmp ) 
    116 [May 24 14:41:13.459] Event Origin::Downloader::ContentProtocolPackage GetSingleFile [7072] [ContentID:OFB-EAST55465] GetSingleFile( archivePath: /__Installer/directx/eula/en_US.txt , diskPath: C:\Users\XX\AppData\Local\Temp\eulxC6488.tmp ) 
    117 [May 24 14:41:13.473] Event Origin::Downloader::ContentProtocolPackage GetSingleFile [7072] [ContentID:OFB-EAST55465] GetSingleFile( archivePath: /__Installer/vc/vc2005sp1/eula/en_US.txt , diskPath: C:\Users\XX\AppData\Local\Temp\eulGg6488.tmp ) 
    118 [May 24 14:41:13.487] Event Origin::Downloader::IContentInstallFlow onStateChange [8132] Transitioning from install state kPendingEulaLangSelection to install state kPendingInstallInfo. Content = OFB-EAST:55465 
    119 [May 24 14:41:17.451] Event Origin::Downloader::IContentInstallFlow onStateChange [8132] Transitioning from install state kPendingInstallInfo to install state kPendingEula. Content = OFB-EAST:55465 
    120 [May 24 14:41:20.023] Event Origin::Downloader::ContentProtocolPackage Start [7072] [ContentID:OFB-EAST55465] Start() 
    121 [May 24 14:41:20.023] Action Origin::Downloader::IContentProtocol setProtocolState [7072] [ContentID:OFB-EAST55465] Transitioning from ContentProtocolInitialized to ContentProtocolStarting 
    122 [May 24 14:41:22.498] Action Origin::Downloader::IContentProtocol setProtocolState [7072] [ContentID:OFB-EAST55465] Transitioning from ContentProtocolStarting to ContentProtocolRunning 
    123 [May 24 14:41:22.498] Event Origin::Downloader::ContentProtocolPackage TransferIssueRequests [7072] [ContentID:OFB-EAST55465] Total requests: 0 Submitting: 0 
    124 [May 24 14:41:22.498] Event Origin::Downloader::ContentProtocolPackage FinalizeDestageFiles [7072] [ContentID:OFB-EAST55465] Destaging files! 
    125 [May 24 14:41:22.498] Event Origin::Downloader::IContentInstallFlow onStateChange [8132] Transitioning from install state kPendingEula to install state kTransferring. Content = OFB-EAST:55465 
    126 [May 24 14:41:22.498] Event Origin::Downloader::ContentProtocolPackage FinalizeDestageFiles [7072] [ContentID:OFB-EAST55465] Destaging; Files locked for deletion: 0 
    127 [May 24 14:41:22.498] Event Origin::Downloader::ContentProtocolPackage FinalizeDestageFiles [7072] [ContentID:OFB-EAST55465] Destaging; Staged files: 0 
    128 [May 24 14:41:22.498] Event Origin::Downloader::ContentProtocolPackage FinalizeDestageFiles [7072] [ContentID:OFB-EAST55465] Processed 0 file deletions from manifest. 
    129 [May 24 14:41:22.498] Event Origin::Downloader::ContentProtocolPackage FinalizeDestageFiles [7072] [ContentID:OFB-EAST55465] Processed 0 folder deletions from manifest. 
    130 [May 24 14:41:22.505] Event GlobalDownloadProgress onItemChanged [6492] Adding OFB-EAST:55465 to Client GPB. 
    131 [May 24 14:41:22.557] Event Origin::Client::PromoBrowserViewController networkRequest [6492] Showing Promo browser. 
    132 [May 24 14:41:22.832] Event Origin::Downloader::ContentProtocolPackage FinalizeDestageFiles [7072] [ContentID:OFB-EAST55465] De-staging complete! 
    133 [May 24 14:41:22.833] Event Origin::Downloader::ContentProtocolPackage ClearRunState [7072] [ContentID:OFB-EAST55465] Clearing all state. 
    134 [May 24 14:41:22.833] Action Origin::Downloader::IContentProtocol setProtocolState [7072] [ContentID:OFB-EAST55465] Transitioning from ContentProtocolRunning to ContentProtocolUnknown 
    135 [May 24 14:41:22.833] Action Origin::Downloader::ContentProtocolPackage ClearTransferState [7072] [ContentID:OFB-EAST55465] Clearing protocol metadata... 
    136 [May 24 14:41:22.833] Action Origin::Downloader::ContentProtocolPackage ClearTransferState [7072] [ContentID:OFB-EAST55465] Destroying download session... 
    137 [May 24 14:41:22.833] Action Origin::Downloader::DownloadSession CleanupThreadData [9828] [ID:1003344] Deleting all active download workers... 
    138 [May 24 14:41:22.833] Action Origin::Downloader::DownloadSession CleanupThreadData [9828] [ID:1003344] Deleting all cached single download workers... 
    139 [May 24 14:41:22.833] Action Origin::Downloader::DownloadSession CleanupThreadData [9828] [ID:1003344] Deleting all cached cluster download workers... 
    140 [May 24 14:41:22.843] Action Origin::Downloader::DownloadSession ~DownloadSession [7072] [ID:1003344] Download session destroyed for url: http://akamai.cdn.ea.com/eamaster/s/p/eagames/bioware/mass_effect/mass_effect_1/ME_v10_2012_09-30-0240.zip?sauth=13694...88eb8 
    141 [May 24 14:41:22.843] Action Origin::Downloader::ContentProtocolPackage ClearTransferState [7072] [ContentID:OFB-EAST55465] Destroying unpack stream... 
    142 [May 24 14:41:22.843] Action Origin::Downloader::IContentProtocol setProtocolState [7072] [ContentID:OFB-EAST55465] Transitioning from ContentProtocolUnknown to ContentProtocolUnknown 
    143 [May 24 14:41:22.845] Action Origin::Downloader::IContentProtocol setProtocolState [7072] [ContentID:OFB-EAST55465] Transitioning from ContentProtocolUnknown to ContentProtocolFinished 
    144 [May 24 14:41:22.845] Event Origin::Downloader::ContentProtocolPackage CheckTransferState [7072] [ContentID:OFB-EAST55465] All transfers stopped. Clearing state. 
    145 [May 24 14:41:22.845] Event Origin::Downloader::ContentProtocolPackage ClearRunState [7072] [ContentID:OFB-EAST55465] Clearing all state. 
    146 [May 24 14:41:22.845] Event Origin::Downloader::IContentInstallFlow onStateChange [8132] Transitioning from install state kTransferring to install state kPostTransfer. Content = OFB-EAST:55465 
    147 [May 24 14:41:22.845] Action Origin::Downloader::ContentProtocolPackage ClearTransferState [7072] [ContentID:OFB-EAST55465] Clearing protocol metadata... 
    148 [May 24 14:41:22.845] Action Origin::Downloader::IContentProtocol setProtocolState [7072] [ContentID:OFB-EAST55465] Transitioning from ContentProtocolFinished to ContentProtocolUnknown 
    149 [May 24 14:41:22.849] Event Origin::Downloader::IContentInstallFlow onStateChange [8132] Transitioning from install state kPostTransfer to install state kInstalling. Content = OFB-EAST:55465 
    150 [May 24 14:41:22.879] Event Origin::Services::ProcessWin createProcessElevated [6584] createProcessElevated Path (C:/Program Files/Origin/EAProxyInstaller.exe,/proxyFullPath=F:/PROGRA~1/ORIGIN~1/MASSEF~1/__INST~1/touchup.exe /proxyCmdLineArgs=install -locale en_US -installPath "F:\Program Files\Origin Games\Mass Effect\" -autologging -startmenuIcon=1 -desktopIcon=1 /proxyCurrentDir=F:/Program Files/Origin Games/Mass Effect/__Installer/ /proxyShowUI=1 /proxyRegPath=C:/ProgramData/Origin/DownloadCache/staging.reg /proxyWait=1) 
    151 [May 24 14:41:22.880] Event Origin::Downloader::InstallProgressServer Init [6452] Initializing InstallProgressServer 
    152 [May 24 14:41:22.880] Event Origin::Escalation::IEscalationClient executeProcess [6584] Executing Process C:/Program Files/Origin/EAProxyInstaller.exe args: /proxyFullPath=F:/PROGRA~1/ORIGIN~1/MASSEF~1/__INST~1/touchup.exe /proxyCmdLineArgs=install -locale en_US -installPath "F:\Program Files\Origin Games\Mass Effect\" -autologging -startmenuIcon=1 -desktopIcon=1 /proxyCurrentDir=F:/Program Files/Origin Games/Mass Effect/__Installer/ /proxyShowUI=1 /proxyRegPath=C:/ProgramData/Origin/DownloadCache/staging.reg /proxyWait=1 working path: F:/Program Files/Origin Games/Mass Effect/__Installer/ environment: 
    153 [May 24 14:41:24.122] Event Origin::Client::PageErrorDetector networkRequestFinished [6492] Load Error 203 (HTTP status 404) for host: web.dm.origin.com 
    154 [May 24 14:41:46.366] Error Origin::Services::ProcessWin waitForExit [6584] ProcessWin: 0x1dc8 Exit result: 0 
    155 [May 24 14:41:46.405] Event Origin::Downloader::ContentInstallFlowDiP onInstallerError [8132] Installer reported success but the install check failed for OFB-EAST:55465. User may have canceled the installer. 
    156 [May 24 14:41:46.405] Event Origin::Downloader::InstallProgressServer Shutdown [6452] Shutting down InstallProgressServer 
    157 [May 24 14:41:46.405] Event Origin::Downloader::IContentInstallFlow onStateChange [8132] Transitioning from install state kInstalling to install state kReadyToInstall. Content = OFB-EAST:55465 

  • YamatoPotato's avatar
    YamatoPotato
    13 years ago

    This is the log file from OriginClientService_Log.html

    0 [May 24 14:40:59.148] Event Origin::Services::Logger Init [9816] Logfile: C:\ProgramData/Origin/Logs/OriginClientService_Log
    1 [May 24 14:40:59.149] Event Origin::Services::Logger Init [9816] Local time: Fri 24. May 22:40:59 2013
    2 [May 24 14:40:59.151] Debug Origin::Services::LoggerFilter DumpCommandLineToLog [9816] debug header="Cmdline Param" cmdLine="C:/Program Files/Origin\OriginClientService.exe -args:edvMNOlrzv+a2djDWOw8c2tjWrTt2U/5 "
    3 [May 24 14:40:59.151] Event Origin::Services::LoggerFilter DumpCommandLineToLog [9816] Cmdline Param: C:/Program Cmdline Param: Files/Origin\OriginClientService.exe Cmdline Param: -args:edvMNOlrzv+a2djDWOw8c2tjWrTt2U/5 Cmdline Param:
    4 [May 24 14:40:59.165] Event Origin::Escalation::IPCServer IPCServer [9816] LocalSocket listening on pipe: OriginClientService
    5 [May 24 14:40:59.170] Event Origin::Escalation::IEscalationService IEscalationService [9816] Successfully determined caller process ID: 6488
    6 [May 24 14:41:00.884] Event Origin::Escalation::IPCServer newDataAvailable [9816] Received data: Ping
    7 [May 24 14:41:01.013] Event Origin::Escalation::EscalationServiceWin verifyEmbeddedSignature [9816] Successfully verified that file [C:\Program Files\Origin\Origin.exe] was signed and signature is verified.
    8 [May 24 14:41:01.016] Debug Origin::Escalation::ICommandProcessor ping [9816] Responding to ping() with ADMIN
    9 [May 24 14:41:01.016] Debug Origin::Escalation::ICommandProcessor processCommand [9816] Processed command [Ping], result was 0 and response text is [ADMIN ]
    10 [May 24 14:41:01.017] Event Origin::Escalation::IPCServer newDataAvailable [9816] Received data: Ping
    11 [May 24 14:41:01.017] Debug Origin::Escalation::ICommandProcessor ping [9816] Responding to ping() with ADMIN
    12 [May 24 14:41:01.017] Debug Origin::Escalation::ICommandProcessor processCommand [9816] Processed command [Ping], result was 0 and response text is [ADMIN ]
    13 [May 24 14:41:01.017] Event Origin::Escalation::IPCServer newDataAvailable [9816] Received data: CreateDirectory C:\ProgramData\Origin\LocalContent\Mass Effect D☹️A;OICI;GA;;;WD)
    14 [May 24 14:41:01.021] Event Origin::Escalation::CommandProcessorWin createDirectory [9816] Successfully created directory [C:\ProgramData\Origin\LocalContent\Mass Effect]
    15 [May 24 14:41:01.021] Debug Origin::Escalation::ICommandProcessor processCommand [9816] Processed command [CreateDirectory], result was 0 and response text is [0 0 ]
    16 [May 24 14:41:01.022] Event Origin::Escalation::IPCServer connectionDisconnected [9816] Pipe disconnected.
    17 [May 24 14:41:20.024] Event Origin::Escalation::IPCServer newDataAvailable [9816] Received data: Ping
    18 [May 24 14:41:20.024] Debug Origin::Escalation::ICommandProcessor ping [9816] Responding to ping() with ADMIN
    19 [May 24 14:41:20.024] Debug Origin::Escalation::ICommandProcessor processCommand [9816] Processed command [Ping], result was 0 and response text is [ADMIN ]
    20 [May 24 14:41:20.025] Event Origin::Escalation::IPCServer newDataAvailable [9816] Received data: Ping
    21 [May 24 14:41:20.025] Debug Origin::Escalation::ICommandProcessor ping [9816] Responding to ping() with ADMIN
    22 [May 24 14:41:20.026] Debug Origin::Escalation::ICommandProcessor processCommand [9816] Processed command [Ping], result was 0 and response text is [ADMIN ]
    23 [May 24 14:41:20.026] Event Origin::Escalation::IPCServer newDataAvailable [9816] Received data: CreateDirectory F:\Program Files\Origin Games\Mass Effect\ D☹️A;OICI;GA;;;WD)
    24 [May 24 14:41:22.142] Debug Origin::Escalation::CommandProcessorWin setDirectoryPermissions [9816] Successfully changed DACL
    25 [May 24 14:41:22.142] Event Origin::Escalation::CommandProcessorWin createDirectory [9816] Successfully created directory [F:\Program Files\Origin Games\Mass Effect\]
    26 [May 24 14:41:22.142] Debug Origin::Escalation::ICommandProcessor processCommand [9816] Processed command [CreateDirectory], result was 0 and response text is [0 0 ]
    27 [May 24 14:41:22.143] Event Origin::Escalation::IPCServer connectionDisconnected [9816] Pipe disconnected.
    28 [May 24 14:41:22.880] Event Origin::Escalation::IPCServer newDataAvailable [9816] Received data: Ping
    29 [May 24 14:41:22.880] Debug Origin::Escalation::ICommandProcessor ping [9816] Responding to ping() with ADMIN
    30 [May 24 14:41:22.880] Debug Origin::Escalation::ICommandProcessor processCommand [9816] Processed command [Ping], result was 0 and response text is [ADMIN ]
    31 [May 24 14:41:22.880] Event Origin::Escalation::IPCServer newDataAvailable [9816] Received data: Ping
    32 [May 24 14:41:22.880] Debug Origin::Escalation::ICommandProcessor ping [9816] Responding to ping() with ADMIN
    33 [May 24 14:41:22.881] Debug Origin::Escalation::ICommandProcessor processCommand [9816] Processed command [Ping], result was 0 and response text is [ADMIN ]
    34 [May 24 14:41:22.881] Event Origin::Escalation::IPCServer newDataAvailable [9816] Received data: ExecuteProcess C:/Program Files/Origin/EAProxyInstaller.exe /proxyFullPath=F:/PROGRA~1/ORIGIN~1/MASSEF~1/__INST~1/touchup.exe /proxyCmdLineArgs=install -locale en_US -installPath "F:\Program Files\Origin Games\Mass Effect\" -autologging -startmenuIcon=1 -desktopIcon=1 /proxyCurrentDir=F:/Program Files/Origin Games/Mass Effect/__Installer/ /proxyShowUI=1 /proxyRegPath=C:/ProgramData/Origin/DownloadCache/staging.reg /proxyWait=1 F:/Program Files/Origin Games/Mass Effect/__Installer/
    35 [May 24 14:41:22.881] Error Origin::Escalation::CommandProcessorWin executeProcess [9816] Couldn't split environment key/value pair from:
    36 [May 24 14:41:22.902] Debug Origin::Escalation::ICommandProcessor processCommand [9816] Processed command [ExecuteProcess], result was 0 and response text is [0 0 1884 ]
    37 [May 24 14:41:22.902] Event Origin::Escalation::IPCServer connectionDisconnected [9816] Pipe disconnected.

  • YamatoPotato's avatar
    YamatoPotato
    13 years ago

    Log file from F:\Program Files\Origin Games\Mass Effect\__Installer\InstallLog.txt

    ****************************************
    Install Date: 04/24/0113
    22:41:23 Started logging
    ****************************************

    22:41:23 Install Location: F:\Program Files\Origin Games\Mass Effect\
    22:41:23 Install Locale: en_US
    22:41:23 Initialized installation config.
    22:41:23 CommandLine: install -locale en_US -installPath "F:\Program Files\Origin Games\Mass Effect\" -autologging -startmenuIcon=1 -desktopIcon=1
    22:41:23 OS: Microsoft Windows 7 Ultimate Edition
    22:41:23 Data reader initialized.
    22:41:23 Data reader config: LOCALE = en_US
    22:41:23 Data reader config: INSTALL_LOCATION = F:\Program Files\Origin Games\Mass Effect\
    22:41:23 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = F:\Program Files\Origin Games\Mass Effect
    22:41:23 Data reader config: CREATE_DESKTOP_ICON = 1
    22:41:23 Data reader config: CREATE_STARTMENU_ICON = 1
    22:41:23 Data reader config: 32BIT = 1
    22:41:23 Data reader config: 64BIT = 0
    22:41:23 Processing EAIN file 'F:\PROGRA~1\ORIGIN~1\MASSEF~1\__INST~1\Touchup.dat'.
    22:41:23 Installation registry missing. Game not yet installed.
    22:41:23 (Config)Studio: BioWare
    22:41:23 (Config)Game Name: Mass Effect
    22:41:23 (Config)Display Game Name: Mass Effect™
    22:41:23 (Config)Updating ForceUninstallAllFiles to: 0
    22:41:23 (Config)Updating ForceUninstallAllFiles to: 1
    22:41:23 Start redistributables install phase
    22:41:25 Installing DirectX
    22:41:25 Launching process:
    Command: F:\PROGRA~1\ORIGIN~1\MASSEF~1\__INST~1\directx\redist\dxsetup.exe /silent
    Working directory: F:\PROGRA~1\ORIGIN~1\MASSEF~1\__INST~1\directx\redist\
    22:41:45 Process exited with exit code 0.
    22:41:45 Successfully installed DirectX runtime.
    22:41:45 x86 vc2005sp1 runtime already installed.
    22:41:45 End of redistributables install phase
    22:41:45 Copying files
    22:41:45 Copying: F:\Program Files\Origin Games\Mass Effect\BioGame\Config\DefaultEngine_en_US.ini to F:\Program Files\Origin Games\Mass Effect\BioGame\Config\DefaultEngine.ini
    22:41:45 Copying: F:\Program Files\Origin Games\Mass Effect\BioGame\Config\DefaultGuiResources_en_US.ini to F:\Program Files\Origin Games\Mass Effect\BioGame\Config\DefaultGuiResources.ini
    22:41:45 Copying: F:\Program Files\Origin Games\Mass Effect\BioGame\Config\DefaultInput_en_US.ini to F:\Program Files\Origin Games\Mass Effect\BioGame\Config\DefaultInput.ini
    22:41:45 Setting up uninstall data ...
    22:41:45 Installing GDF ...
    22:41:45 Installing F:\Program Files\Origin Games\Mass Effect\GDFBinary_en_US.dll ...
    22:41:45 Alternate GDF game name Mass Effect
    22:41:45 IGameExplorer2 for windows 7
    22:41:46 ERROR: Windows IGameExplorer2 is unable to InstallGame (800700ea)
    22:41:46 GameExplorerInstall returns 800700ea
    22:41:46 ERROR: Failed to install 'F:\Program Files\Origin Games\Mass Effect\GDFBinary_en_US.dll' for install path 'F:\Program Files\Origin Games\Mass Effect\'
    22:41:46 Failed to install GDF
    22:41:46 Installer finished with exit code: 3
    22:41:46 Shutting down data reader.

    ****************************************
    22:41:46 Stopping install logging
    ****************************************

  • Anonymous's avatar
    Anonymous
    13 years ago

    What was the status of your anti-virus / ant-malware protection?  The install from disk can proceed on an offline basis, so the protection can be shut down after you get off the Internet.

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