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LRPeeps's avatar
10 years ago

me2 sever problem on xbox 360

I'm getting the following error when trying to login to the cerberus network on my xbox 360.   Communication with the Mass Effect 2 server was interrupted or has timed out... Please fix this.  I can't get to any of my downloads

1 Reply

  • Anonymous's avatar
    Anonymous
    10 years ago

    Below, you can find a troubleshooting guide to help you resolve any issues you might have with online game play on the Xbox 360 console. We recommend following each step in order, for better troubleshooting.

    Step 1

    If you are using a wireless connection to access the Internet on your Xbox 360 console, try connecting directly to your Cable or DSL modem. If you are using a router, check to make sure that the router you are using is officially supported by Xbox Live.
     

    Step 2

    If your DSL or Cable modem connects directly to your Xbox already, try power cycling the modem itself. This means unplugging the modem from the wall, waiting one or more minutes and then plugging it back in. Restart the system and try again.
     

    Step 3

    Corrupt files that are stored in your cache can also conflict with connecting to online servers.

    To clear your console's cache:

    1. From the dashboard, click on My Xbox.
    2. Select System Settings.
    3. Select Storage.
    4. Highlight Hard Drive Device.
    5. Press Y to select Device Options, then Clear System Cache.
    6. Reboot your console.

    Step 4

    If clearing your cache did not solve the connection issues, you will want to redownload the updates for the game. NOTE: Not all games have a Title Update File.

    1. From the Dashboard, click on My Xbox.
    2. Select System Settings.
    3. Select Storage.
    4. Select Hard Drive Device by pressing A.
    5. Select Games and Apps.
    6. Select Game Title.
    7. Delete Title Update File.
    8. Restart Game.
    9. Download the update when prompted.

    Step 5

    If all the steps below did not solve your issues, check to make sure that the ports specific toXbox Live are opened up on your Internet Service Provider's end. These are the ports that need to be open in both incoming and outgoing directions:

    • UDP Ports: 53, 88, 3074
    • TCP Port: 53, 80, 3074

    We recommend contacting your Internet Service Provider or Router/Modem manufacturer for information on how to open ports, or make adjustments to your home network.
     

    Step ​6

    Please follow the steps listed here to Check and Change Privacy Settings for Xbox 360


    If you are still experiencing connection issues, Microsoft has a diagnostics tool that you might want to use. Detailed instructions can be found at the links provided below. If you have any issues or need help with these instructions, please contact Microsoft at 1-800-4MY-XBOX.

    1. Assistance on connection errors with your Xbox system.
    2. Assistance on connection errors with your Xbox 360 system.

    source

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