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Ody-N7S's avatar
Ody-N7S
3 years ago
Solved

ME:3 & ME:A Multiplayer Join/Invite Friends Not Working in EA app

*PLEASE HELP MASS EFFECT MULTIPLAYER COMMUNITY* Mass Effect 3 Multiplayer and Mass Effect Andromeda Multiplayer no longer have functional invite/join feature via EA app (and I hear other platforms...
  • EA_Leeuw's avatar
    EA_Leeuw
    2 years ago
    FIX RELEASED - Post Marked as Solution for Visibility

    Hey hey everyone,

    Our sincere apologies for not really updating this thread, but that's because we unfortunately didn't really have anything to share... until now.

    We have received reports from our teams that the issue now has been 100% resolved and also people with post-2018 and pre-2018 accounts should now be able to create and join lobbies again, which should count for both Mass Effect: Andromeda and Mass Effect 3.

    Our request for you: Could you please give it another try and let us know how it goes?

    Many thanks in advance!

    Previous accepted res.

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

Hey all, 

Let's keep potential issues separated, please. 

So far, the issue where this thread is about looks to be fixed according to the following:

  • The friend invites problem should now be fixed for all EA accounts, regardless of their age, in Mass Effect: Andromeda on all platforms.
  • The friend invites problem should also be fixed for Mass Effect 3 for EA accounts that were created before 2018 on all platforms.
  • However, the friend invites issue is still currently not fixed for Mass Effect 3 for EA accounts created after 2018 on all platforms.

About the problem with friend invites in Mass Effect 3 for EA accounts made after 2018 on all platforms, I can say that our teams are still working on it. Sadly, I don't have any updates about this and I wouldn't expect a quick fix, especially with the holidays around the corner. This is something we can't change and it's expected given the game's age. But, I've reached out to a few people to see if I can get more information.

Also, I see some posts about friend invites for ME:3 and ME:A, where the invite system seems to work but it either says the game isn't installed or the game crashes after trying to accept an invite. Is that right?

sirhcwarrior's avatar
sirhcwarrior
New Vanguard
2 years ago

Also, I see some posts about friend invites for ME:3 and ME:A, where the invite system seems to work but it either says the game isn't installed or the game crashes after trying to accept an invite. Is that right?

yes. it isn't just me - there have been several times i've tried to invite people and had them not able to connect or their game hangs at the joining screen. so "fixed" is a loose term. this error report was merely the first time *i* was the one who was invited, and had the game hang. i'm continuing to try to get people to put in bug reports with the hope that you guys can track down what the restriction is between servers, accounts, or lobbies that is preventing smooth joining even between all the OLDER accounts.

NOTE: thank you for continuing to work on the "Newer Accounts" issue. the holidays are a time when we run a lot of Challenge games on the server (also, we buy Bioware PJs to wear while playing Mass Effect MP Challenges around the holidays). the fact that we're obviously rabid money-spending fans of this game hopefully means the team won't give up on fixing MP?

ObligatoryPlug: Bioware would, in fact, be wise to consider releasing the multiplayer as a DLC for Legendary edition. IMHO, taking MP out of the MAIN GAME was a good move, but all the people who bought MELE not having access to the multiplayer is leaving a lot of the table in terms of developing your IP.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey all, 

    Some updates on this topic:

    ME:A

    It is quite normal that ME:A players may often encounter error messages, primarily due to its dependence on peer-to-peer hosting. Our testing showed that we faced numerous failed attempts when we attempted to host or accept invitations on certain IPv6 addresses. However, we consistently succeeded when using a (static) IPv4 address. It's important to note that additional complications can arise from the use of Teredo tunnelling (used by some routers or ISPs) or VPNs. Unfortunately, these issues are likely to persist as there are no dedicated servers for the game.

    However, we do have some potentially handy network troubleshooting steps that might help you in this situation. They can be found here.

    ME:3
    In the case of ME:3, some players experience problems with the game being correctly identified when launched from Steam up until late September or early October. The issue has internally been resolved by clearing the License folder. If any of you encounter an error stating that the game is not owned or installed, and you have not deleted the contents in the License folder and executed a game repair, we strongly recommend doing so.

    *Especially the game repair (EA app) or verification of the game files (Steam).

    In our testing, all boot issues were completely resolved after the deletion of the contents in the License folder, which is a step that does not occur automatically when the fix is installed.

    How to delete the contents in the License folder

    1. Open Windows File Explorer and copy/paste this 'url' into the address bar: C:\ProgramData\Electronic Arts\EA Services\License.
      1. If you can't copy/paste this 'url', you can enable the "View hidden files and folders in Windows" option via these steps and navigate to the folder manually.
    2. In the "License" folder, where you should be if you've followed the above-shared steps, check if you can see any files.

    3. If there are any files, select them all and launch the game again & try to invite someone again or join an invitation. The game should now work.

    If the problem persists, please report back to us in the thread.

    • Ody-N7S's avatar
      Ody-N7S
      2 years ago

      @EA_Leeuw 

      ME:3
      Getting rid of License folder indeed resolves the Product Key issue, but not the arriving invitations, EA app is still asking us to install/get the game we are already running. The License folder gets recreated everytime we launch ME:3. I tried locking down the folder EA Services to prevent License folder being written/created, but that just resumes Product Key Activation bug. This is something I think EA and Steam need to resolve among each other. Providing the screenshot I tested with my @Ody-N7S  account, received invitation from @CrazyBiker-N7S .

    • LuanaN7's avatar
      LuanaN7
      Seasoned Novice
      2 years ago

      Hi, I was one of the people having issues launching Mass Effect 3 through Steam. I'm happy to report that the game works through Steam again now.

      I'd like to also take this chance to thank everybody at EA who's been actively contributing to fixing all of these issues. The Mass Effect 3 & Andromeda Multiplayer communities are incredibly dedicated to the games and very welcoming. The fact you're all actively helping to fix all these issues means the world to them, myself included. Thank you for everything! 

      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        2 years ago
        @LuanaN7 wrote:

        Hi, I was one of the people having issues launching Mass Effect 3 through Steam. I'm happy to report that the game works through Steam again now.

        I'd like to also take this chance to thank everybody at EA who's been actively contributing to fixing all of these issues. The Mass Effect 3 & Andromeda Multiplayer communities are incredibly dedicated to the games and very welcoming. The fact you're all actively helping to fix all these issues means the world to them, myself included. Thank you for everything! 

        Happy to see that it is working now for you. I let the team know you said thank you. Hope you have a wonderful time jumping back into the game!

        Cheers!

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