ME3 crashing just after authenticating DLC (possible Retaliation bug?)
*UPDATE 1*
For anyone else who may be having a similiar problem, here's how I've been getting it resolved:
I [Admin. Edit] Please contact support via this link: https://help.ea.com/en/contact-us/
and explained my situation to them along with all the troubleshooting that I've done thus far. I was straightforward, friendly, and clear about everything. Eventually, my case was escalated to "tier 2", meaning I was transferred over to speak with a technical expert. He was able to reproduce the crash I was experiencing, and we were able to isolate the problem to the Retaliation DLC, though he could not figure out why Retaliation was crashing my game. Now my case is being transferred over to BioWare themselves, as there may be something with the Retaliation DLC that has affected my account.
In the meantime, I have deleted the Retaliation DLC folder (...C:/Program Files (x86)/Origin Games/Mass Effect 3/BIOGame/DLC/DLC_CON_MP4) and my game is working properly. I do not currently have access to any of the content that came with Retaliation, which includes being unable to fight against the Collectors, but everything else in the multiplayer is working.
I am currently waiting to hear back from tech support and/or BioWare about my account. As a pleasant surprise, EA tried upgrading my copy of Mass Effect 3 from the Digital Deluxe Edition to the Collector's Edition. I'm not going to be getting any of the swag that went with the CE that I didn't already get with the DDE, and if you are experiencing these same issues you shouldn't expect them to upgrade your game, but it's still pretty cool.
As much as people complain about EA's tech support, my experience so far has been quite good. The worst part so far has been waiting on the phone for 45 minutes before tech support took my initial call. After that, however, everything has been going smoothly.
*END UPDATE 1*
Every time I boot up ME3, the game crashes just after it finishes authenticating the DLC. I suspect this is because of the Retaliation bug because when I uninstalled/reinstalled all the multiplayer DLC except for Retaliation, the game booted up without crashing. When I finished installing Retaliation, the game crashed after DLC authentication again.
If you have had to deal with the Retaliation bug, how did you fix it? Is it something I can do myself, or will I need EA's technical support to do something on their end?
So far, I have done the following:
- Checked up updates on the game and all DLC.
- Run the repair tool on the game and all DLC.
- Uninstalled and reinstalled the game and all DLC.
- Uninstalled and reinstalled Origin.
- Run Origin as administrator.
- Defragged my hard drive.
- Run the disk cleanup tool.
- Changed the setting of my UAC.
- Downloaded and installed an updated awc.dll file.
- Checked for compatibility issues with anything I may have downloaed in the previous 24 hours. Nothing is incompatible.
None of these have worked. The game still crashes after authenticating DLC.
Here are my relevant system specs:
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell XPS720
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A04
Processor: Intel(R) Core(TM)2 Duo CPU E6850 @ 3.00GHz (2 CPUs), ~3.0GHz
Memory: 4096MB RAM
Available OS Memory: 4094MB RAM
Page File: 1997MB used, 6187MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
Card name: NVIDIA GeForce GTX 550 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 550 Ti
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1244&SUBSYS_15563842&REV_A1
Display Memory: 2768 MB
Dedicated Memory: 977 MB
Shared Memory: 1790 MB
Current Mode: 1920 x 1200 (32 bit) (59Hz)
Monitor Name: SyncMaster T240HD(Digital)
Monitor Model: SyncMaster
Monitor Id: SAM0425
Native Mode: 1920 x 1200(p) (59.950Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.1422 (English)
Driver Version: 9.18.13.1422
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/14/2013 22:53:06, 17990800 bytes
Thanks for any help you can offer.
