MEA: Can't access online

Hi; I just tried to go back to MEA after longer break, and suddenly i can't go access online features.

Since March till August i didn't have ANY problems with connections, right now just stopped working.

I haven't done any software/hardware changes on my PC, i follow ALL the instructions regarding network issues: changing DNS, Dynamic -> Static IP, antivirus, reinstall the game, update Origin client etc.

Still not working.

I have no clue what to do right now, any help ?

stekaitracid
8 years ago
FINALLY !
It took hours on chat + a lost of emails with EA Specialist, but finally MEA is connecting EA server.
So, as i predicted from very beginning, problem wasn't on my side. EA Specialist found out, that there is some unknown error which was caused by - more or less - Origin Access.
I bought standard version of MEA after the trial and game was working fine; then at some point i bought Origin Access, and my standard version been upgraded to deluxe version.
After one month my Origin Access expired, my deluxe version should revert to standard version again and it did, but that process left some trace on my account and probably that was the reason which didn't allow game to connect servers again /reinstall didn't help too/.
So EA Specialist remove MEA from my account, including all the data left from trial, standard and deluxe version; then she regranted the game and VOILA, it's working again !
So for everyone with connections problem - if you have same issue, and before that you been using trial, standard and/or deluxe on MEA on your account, just contact EA help and ask them to remove the game from your account and to regrant after - maybe it will help.
Many thanks Lillian F. from EA Help.

83 Replies

Boiswren
Rising Novice
3 years ago
yeah spoke to 2 people today one said that origin does not support that feature so was told to uninstall it and try the new EA app, that did not work. And the 2nd person said she had done something to my account and to uninstall the game and reinstall it, that didn't work either. Don't know what im really missing by not having the online feature apart from is it strike missons? but begining to give up now as i'm spending more of my spare time trying to get the bloomin thing working than playing it.
haruka42
1 year ago
@EA_David

Is there any chance you have an eye on this thread still? Because I'm still having this issue and have any time I've checked the game out in the last few years. Live chat's tried but no luck.
P.S. As a Scotsthem, I love the profile picture.
jessiharm
Newcomer
10 months ago
Hey everyone!
So I am also having this issue. I play on PC and I have been unable to access online content for a while, however, I didn't really care. However, on my last playthrough, I wanted to complete most if not all of the side missions and tasks and I am unable to do the strike team missions/tasks without being online. I just spent over an hour in the chat with the most unhelpful person. They clearly didn't understand what I was asking. I even copied this forum link, and they acted like they had no idea what I was talking about. I'll post the transcript below. They did not help, they seemed clueless on the issue. I am assuming since this forum is over 3 years old the previous solutions are obsolete. I tried to file a case another way, and unfortunately, it doesn't seem like I can. This is not listed in the options of known issues. I can't select an unknown issue or "other" option.
I don't know what to do.
Govind (3/22/2025, 11:22:51 PM): I have sent a verification email, please check you may have received it in your inbox or spam inbox, please share that code.
Jessica (3/22/2025, 11:23:27 PM): *******
Govind (3/22/2025, 11:25:36 PM): Thank you.
Govind (3/22/2025, 11:30:16 PM): I apologize to inform you that at this time we don't have the option to restore access of Mass Effect Andromeda game because it saved on the sever and we don't have the option to restore. Please do accept my sincere apologizes with this.
Jessica (3/22/2025, 11:31:41 PM): What does that mean, it saved on the serve?
Jessica (3/22/2025, 11:32:02 PM): Like you temporarily don't have the ability, or won't be able to ever?
Jessica (3/22/2025, 11:35:37 PM): To clarify, I have access to the game. It wont connect online when I boot it up so I can't get access to the apex mission and other in game content.
Jessica (3/22/2025, 11:36:47 PM): The forums said to reach out to chat to restore access / connect to the online stuff. Said it could be an issue if I previously subscribed to play and then the subscription lapsed
Jessica (3/22/2025, 11:40:44 PM): https://forums.ea.com/discussions/mass-effect-franchise-discussion-en/re-mea-cant-access-online/9189851#M65967
Govind (3/22/2025, 11:44:59 PM): I understand your issue and I apologize to inform you we don't have the option from our end to restore the progress of your game in the EA forum this is written by the game team and it's not completely true we don't have the option to restore.
Govind (3/22/2025, 11:45:03 PM): I promise the information I’ve got is a 100% authentic. There isn’t a better feeling than being able to help a player! If any one working here was able to grant better I would have approached him myself for you!
Jessica (3/22/2025, 11:45:38 PM): I am not asking you to restore progress of my game
Jessica (3/22/2025, 11:47:32 PM): The problem I face is most likely a known issue in regards to wrong account settings after Origin Access expires. I just need the settings on your end corrected so that I can access the only features of my game. Many people have had this issue and said it was corrected after reaching out so I am confused.
Govind (3/22/2025, 11:51:59 PM): I understand your issue please allow me 2 to 3 more minutes to check with my team.
Govind (3/22/2025, 11:58:40 PM): Thank you for waiting and sorry for the delay.
Jessica (3/22/2025, 11:58:47 PM): its okay :)
Govind (3/22/2025, 11:59:10 PM): I just discussed this with my team and this seems to be something we need to take in consideration, thank you so much for letting us know about this concern, what I will be doing here to help you better is I will be reporting this issue on your behalf so that our game team can investigate and hopefully get this resolved for you.
Jessica (3/22/2025, 11:59:29 PM): Okay. Thank you
Govind (3/22/2025, 11:59:57 PM): You're welcome.
Govind (3/23/2025, 12:00:17 AM): Apart from this, Is there anything else I can help you with?
Jessica (3/23/2025, 12:00:25 AM): not at this time