Missing multiplayer skill points

I have a confirmed database synchronization error on my account. My Asari Adept character is Rank XX, but the server is only granting me 78 available skill points instead of the 82 I am entitled to at Level 20.I have already performed a Character Level Reset and used a Respec Card, but the point calculation is stuck. Since this is a server-side entitlement issue, can you please perform a manual account sync or a content re-grant for my multiplayer profile to refresh the Rank XX skill point flag? I even tried leveling her to 20 without spending any skill points (tedious!)