MEA: Can't access online

Hey everyone!

So I am also having this issue. I play on PC and I have been unable to access online content for a while, however, I didn't really care. However, on my last playthrough, I wanted to complete most if not all of the side missions and tasks and I am unable to do the strike team missions/tasks without being online. I just spent over an hour in the chat with the most unhelpful person. They clearly didn't understand what I was asking. I even copied this forum link, and they acted like they had no idea what I was talking about.  I'll post the transcript below. They did not help, they seemed clueless on the issue. I am assuming since this forum is over 3 years old the previous solutions are obsolete. I tried to file a case another way, and unfortunately, it doesn't seem like I can. This is not listed in the options of known issues. I can't select an unknown issue or "other" option. 

I don't know what to do. 

Govind (3/22/2025, 11:22:51 PM): I have sent a verification email, please check you may have received it in your inbox or spam inbox, please share that code. 
Jessica (3/22/2025, 11:23:27 PM): ******* 
Govind (3/22/2025, 11:25:36 PM): Thank you. 
Govind (3/22/2025, 11:30:16 PM): I apologize to inform you that at this time we don't have the option to restore access of Mass Effect Andromeda game because it saved on the sever and we don't have the option to restore. Please do accept my sincere apologizes with this. 
Jessica (3/22/2025, 11:31:41 PM): What does that mean, it saved on the serve? 
Jessica (3/22/2025, 11:32:02 PM): Like you temporarily don't have the ability, or won't be able to ever? 
Jessica (3/22/2025, 11:35:37 PM): To clarify, I have access to the game. It wont connect online when I boot it up so I can't get access to the apex mission and other in game content. 
Jessica (3/22/2025, 11:36:47 PM): The forums said to reach out to chat to restore access / connect to the online stuff. Said it could be an issue if I previously subscribed to play and then the subscription lapsed 
Jessica (3/22/2025, 11:40:44 PM): https://forums.ea.com/discussions/mass-effect-franchise-discussion-en/re-mea-cant-access-online/9189851#M65967 
Govind (3/22/2025, 11:44:59 PM): I understand your issue and I apologize to inform you we don't have the option from our end to restore the progress of your game in the EA forum this is written by the game team and it's not completely true we don't have the option to restore. 
Govind (3/22/2025, 11:45:03 PM): I promise the information I’ve got is a 100% authentic. There isn’t a better feeling than being able to help a player! If any one working here was able to grant better I would have approached him myself for you! 
Jessica (3/22/2025, 11:45:38 PM): I am not asking you to restore progress of my game 
Jessica (3/22/2025, 11:47:32 PM): The problem I face is most likely a known issue in regards to wrong account settings after Origin Access expires. I just need the settings on your end corrected so that I can access the only features of my game. Many people have had this issue and said it was corrected after reaching out so I am confused. 
Govind (3/22/2025, 11:51:59 PM): I understand your issue please allow me 2 to 3 more minutes to check with my team. 
Govind (3/22/2025, 11:58:40 PM): Thank you for waiting and sorry for the delay. 
Jessica (3/22/2025, 11:58:47 PM): its okay :) 
Govind (3/22/2025, 11:59:10 PM): I just discussed this with my team and this seems to be something we need to take in consideration, thank you so much for letting us know about this concern, what I will be doing here to help you better is I will be reporting this issue on your behalf so that our game team can investigate and hopefully get this resolved for you. 
Jessica (3/22/2025, 11:59:29 PM): Okay. Thank you 
Govind (3/22/2025, 11:59:57 PM): You're welcome. 
Govind (3/23/2025, 12:00:17 AM): Apart from this, Is there anything else I can help you with? 
Jessica (3/23/2025, 12:00:25 AM): not at this time 

@EA_David  

Is there any chance you have an eye on this thread still? Because I'm still having this issue and have any time I've checked the game out in the last few years. Live chat's tried but no luck.

P.S. As a Scotsthem, I love the profile picture.

yeah spoke to 2 people today one said that origin does not support that feature so was told to uninstall it and try the new EA app, that did not work. And the 2nd person said she had done something to my account and to uninstall the game and reinstall it, that didn't work either. Don't know what im really missing by not having the online feature apart from is it strike missons? but begining to give up now as i'm spending more of my spare time trying to get the bloomin thing working than playing it.

@Boiswren 

You should try to contact someone directly, either per chat, phone or Facebook/Twitter help.

Details are in this post.

hi there im having exactly the same issues as the rest but every time i try and open a new case it keeps sending me in circles with no help.

@EA_David thanks for the reply

And answering here on forum too, it works!
thanks a lot for the support!

hi everyone

i am having the same problem as everyone here

I had this same problem last year (btw, happy new year)
I contacted the support by phone, and after a long time we could fix the problem!
so after some time I installed again, with my new HD, and the problem persist....

tried contact support by phone, by email, by chat, and every time they say or to clean the cache (even the HD is new, and is a fresh install), or to check my internet connection

and after spending 1 hour in chat, they checked my game and is normal, it's listed as the standard version in my account, but the problem persist....
so... what now?
phone can't help, chat can't help..... email's was sended, but always the same answers.....

@godking52 

Sorry, your post escaped my notifications somhow.

Yes, the servers are up and running.

@godking52 :D

Hi friend!

The servers were up was of yesterday because I was in the multiplayer pretty much all day, and a friend of mine is in MP as I type this message 🙂