microsoft points being switched to local currency mass effect 3

 Half a false alarm as soon as I left the game a message popped up telling me that a reserve pack had downloaded however I still have not received a second or at least notification that the second pack downloaded

Sorry to hear about your problem.  Unfortunately there's nothing anyone here can do for you.

The AHQ is for "player-to-player" technical self-help and game-play discussions.

We're all just fellow gamers, doin' the best we can...

You need "official" support from the EA Game Advisors.

As the NOTICE at the top-right of every forum says:

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Announcements

For any account maintenance, persona assistance or code related queries, please Contact Us using the Help Center.

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Sounds like you have an account/code problem. 

After getting to the Help Center and filling out the required information, (Product/Problem/Platform) look for the "Chat Now", "Call Now", or "Email Now" buttons, not the AHQ "Ask Now" one.  (You've already done that!)

Be sure you have enough time (at least one hour) to wait before being connected to someone.  😕mileyfrustrated:

Good Luck!