I reinstalled ME3 after losing the original code and changing computers however now although it has all my saved games it's missing the DLC I bought (From Ashes, Leviathan and Omega) Any ideas on how to get them as I really don't fancy buying them again
The AHQ is for "player-to-player" technical self-help and game-play discussions.
We're all just fellow gamers, doin' the best we can...
You need "official" support from the EA Game Advisors.
They are the only ones who can resolve account, code, or game authorization issues.
Contact them using the Help Center.
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After getting to the Help Center and filling out the required information, (Product/Problem/Platform)
look for the "Chat Now", "Call Me", or "Email Now" buttons, not the AHQ "Ask Now" one. (You've already done that.)
The options you see may vary depending on your region and the time-of-day.
If you select "Chat Now", be sure you have enough time (at least one hour) to wait before being connected to someone. 😕mileyfrustrated:
Good Luck!
I've had a similar issue, where I was missing some DLC entitlements. I contacted EA through chat and talked to a guy who could barely speak English. He couldn't help me so I sent an e-mail to Dutch EA customer support. They couldn't help me either. Then I tweeted my issue to @askeasupport who told me to open a ticket. I then told them I already did it without results, gave them the existing ticket number, and then they escalated the issue, which means the problem gets looked into by someone who actually knows what he's doing. My problem is solved now.
