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Anonymous
13 years ago
Approved

My Cerberus Code is in use.

I activated my Cerberus code when I first bought ME2 on Steam. Later I made a seperate account on Origin and Bioware Social to buy ME3 and decided to get the ME2 DLC. I realized I had forgotten the email/password I had activated my  Cerberus code on. I really don't want to have to buy another. Is there anything you can do?

2 Replies

  • Your best bet would be to contact an EA Game Advisor for help.

    EA -- Contact Us

    Before a contact method becomes available you'll need to provide the following information:

    • Product
    • Category
    • Platform
  • The problem is that the email you used for ME2 has to be the same as the one you use now for Origin.

    If it's not, when you will launch the game with Origin, it will log you into EA server with the origin's email, and so it won't detect your Cerberus code ..

    What you can do is effectively contact the EA support (live chat in preference) and explain to them that you didn't use anymore this email and ask to have another code.

    But try to give them your old cerberus code and ME2 key, and maybe your old email if you can remember it ...

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