Do you use any mods?
Did you try to repair the game. (in Origin > Game Library > right click ME3 > Repair)
No mods - the DLC works fine on previous save games, just not new ones.
Have not tried a repair, but tbh I'm not sure how that affects it since it's working on other saves and not new ones.
Try it anyway, it will not alter your save-games.
So what you say is that old save-games work with the "N7 Collectors Edition Materials" but new one doesn't?
Correct - Any of my previous save games that have the N7 hoddie, KEI-9 mech dog and N7 weapons work just fine. I open a new game, import from a new ME2 save and I am about 50% through the game (post Citadel coup) and have had no emails advising of these items. I know it's just a cosmetic issue and doesn't really affect gameplay (although I am missing my N7 Eagle and Valiant combo now) but I really dislike the casual clothing options for FemShep and the hoodie just fits (mostly because I'm wearing mine while playing too).
The only solution provided is to reset the online pass via the chat, but no one could do that for me yesterday and instead had to escalate to a specialist. I've ALWAYS (since launch) had the error come up about the online pass not being authorised and have just given up since no one can really fix it or tell me why.
As someone who plays mostly as an infiltrator, I understand. 😉
(For the clothing, there are some good mods available, if you are interested.)
But back to the problem, the point is that there is no online pass for PC anymore.
That's why I think the repair could help.
It is very late where I am, so I wont be able to answer your post today. Try the repair and test the game.
If the repair don't helps, try a new character without importing from ME2 also.
What DLCs do you have installed?
"From Ashes" is working?
