N7 HQ - Account needs updating
I reached out to EA Support and they told me they had no idea what was wrong and to post here. I'm on PC, playing ME3 Digital Deluxe Edition. I'm trying to use N7 HQ to raise my Galaxy At War readine...
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I just started Mass Effect 3 on PS3 on my sibling's account. (They wanted trophies) Anyway, I can't seem to get N7HQ to read that I made an online profile. I can get on multiplayer just fine and I have played one round, but N7HQ isn't registering it. So I'm not really sure what's going on, but with my account, I was able to do so. I don't particularly like playing multiplayer so I was hoping to use their Galaxy At War. I even tried to email EA and they said it was PlayStation's fault, but that's not where my problem lies. I tried to re-sync too. Any help would be appreciated.
I gather that it shows your PS3 account linked? And you've already tried the old "re-sync". So...
Unfortunately, you probably are suffering from the following bug (link below), which has no working solution. It impacts some, but not all, newer accounts. I know it happens on PC and XBOX, wouldn't be surprised if PS as well.
It says that I don't have an online profile, but when I try to sync, it puts me back to "get started". At the top it says "No Profiles Found", but I had played multiplayer at least once to make an online profile and even waited the allotted fifteen minutes before I re-synced again, but nothing changed.
Nothing I've done helps. Is this part of the glitch that is unfixable?
Oh, sounds like a different issue than what I referred to. So, on the positive, maybe there's a solution. On the not so positive, I can't help you. I haven't played on a PS3. Sorry. I do recall some recent threads with similar sounding issues to yours, but can't swear by it (or if fixed). I'll copy a link to a rather generic EA help page, which may or may not be related.
https://help.ea.com/en/help/account/link-your-console-accounts/
It may help others here if you post a screenshot which shows the message and which page you are on that displays it.
This sounds exactly like the issue we're all having here: N7 HQ - Account needs updating - Answer HQ (ea.com). It's a universal problem across all platforms, so it must be a server maintenance issue on the EA side that's outside of our control. Hopefully someone on the EA side eventually notices and fixes it, but that might take a while for a legacy game released 10 years ago. Cross your fingers.
