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trixyblue's avatar
trixyblue
2 years ago
Solved

No add ons, on my Mass Effect 1.

In my library it has add ons listed under the games, which are usually the dlc,s or additional material from collectors editions, my Mass Effect 1 has no add ons and it should at least have 2, one be...
  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    Hey everyone,

    I can shed some partial light on this but would have to dive deeper into each account.

    A while back the the games team updated ME1 to where you didn't need separate DLC downloads. They updated the [game] itself to include the DLC in the launcher and you no longer needed to download all the DLC files.

    You should see something like this where there are no longer those two DLC files to download in the EA app.

    Can't load any game -

    For this one, I would need more information from each player on what the specific issues are. 

    Can you not load the game itself?

    Can you not load save files?

    Are you not able to access the DLC?

    I apologize if I am missing anything. There seem to be a few things going on, so I wanted to clear up that part first and then get to each one of you on your issues!

    And now I am going to start a new game as it has been a while since I have saved the galaxy.

    Cheers!

DoctorDAM's avatar
DoctorDAM
New Ace
2 years ago
@trixyblue wrote:

i installed 2 separate games neither that would load, so even if i tried it wouldnt load anyway, so now i have to put in a ticket to find out why none of my games will load, since they went EA,s app and got rid of the Bioware one that i never had a problem with, ive had so many problems, but hey its EA .

Maybe this is clear to Holger and EA_Shepard, but maybe it would help to elaborate on ..."separate games" and "none of my games will load":

Is it that other games besides Mass Effect 1 won't load?  If so, which games don't load?  And do any of your EA games load properly via EA App?

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Hey everyone,

I can shed some partial light on this but would have to dive deeper into each account.

A while back the the games team updated ME1 to where you didn't need separate DLC downloads. They updated the [game] itself to include the DLC in the launcher and you no longer needed to download all the DLC files.

You should see something like this where there are no longer those two DLC files to download in the EA app.

Can't load any game -

For this one, I would need more information from each player on what the specific issues are. 

Can you not load the game itself?

Can you not load save files?

Are you not able to access the DLC?

I apologize if I am missing anything. There seem to be a few things going on, so I wanted to clear up that part first and then get to each one of you on your issues!

And now I am going to start a new game as it has been a while since I have saved the galaxy.

Cheers!

  • trixyblue's avatar
    trixyblue
    2 years ago

    Now from the start, ive uninstalled and reinstalled the app and its the latest version. Now i installed Command and Conquer Red Alert 2 and Yuri's Revenge, and then starting hit the game icon, loading bar appeared and just kept going back and forth, and wouldnt initialise the game, so i installed Command and Conquer 3 to see if it was just one game, repeated the same, loading bar just hung and game wouldnt initialise. i attempted this a few times same result, gave up and uninstalled. And thnak very very much for clearing up what happens to the DLC'S on Mass Effect 1, happy thats cleared up, much appreciated guys. Now i just have to have the ability to replay it again.

    • trixyblue's avatar
      trixyblue
      2 years ago

      Finally got an error message, says it cannot find cloud data for the game on this machine, the only one this EA Apps been used on, it said click to authorise usage on this machine, clicked it and got a new error message, i guessed thats the problem in the first place Failed to launch game, an error on our end has failed to launch the game, try again later, another error box says this game requires administrative privileges, Do you want to grant access and launch game, which then defaults to the error is on our end, it gives an error code EC:10606.

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