Forum Discussion

Anonymous

12 years ago

Solved

[Old Report] Cerberus activation code

I recently bought the mass effect 2 digital deluxe edition on pc during the st. george's day sale however I haven't received any e-mails reguarding the cerberus activation code and i haven't found a way to contact ea customer services (the phone line is supposedly open 9am-9pm 7 days a week but is down at the moment) does anyone know if there's a contact e-mail or can help me sort this?

EA_Spectre
12 years ago
Hi everyone,

I merged several threads into one as all of them deal with the same issue. Lately we have discontinued our Online Pass system which means for ME2 that you get the Cerberus Network Code for free in the future. This may be the reason why you get error messages when you try to redeem existing codes for the Cerberus Network. This is also the reason why the Cerberus Network Code is not included as a seperate entitlement in the latest versions of the game.

Please check if you do not already have the Cerberus Network Code activated in your game. If your game menu looks like this, your Cerberus Network is activated:

Everyone who does not have the Cerberus Network Code activated, will be able to download the Cerberus Network code with all its additional downloads like Zaeed or the Firewalker Pack for free in the PlayStation Store, Xbox LIVE Marketplace, and here on the BioWare Social Network.

45 Replies

Ironmongoose89
4 years ago
ok so ive done a bit more research and apparently if youve bought the game on steam then they have the key codes for both cerberus and the game you just have to ask support nicely apparently trying that now wish me luck
Ironmongoose89
4 years ago
ok update on the update steam does not handle dlc codes so in the end ea sorted me out by simply putting the game on their origin steam competitor no big deal as to use the dlc anyway you have to have a ea account which is what origin works from and i have it already on my pc for dragon age inquisition meaning now i can finally access my me2 cerberus network
so if youve bought the game on steam and dont have a cerberus key talk to ea support in the help line and have your purchase receipt your confirmation email and your account name visible ie your actuall account name vs your gamer tag they want full screenshots showing your desktop in my case my steam page and my little windows bar on the bottom you get the drill oh and all the screenshots need to have that hope this helps the next guy with this issue
rdesai722
4 years ago
Hi,
Im on Xbox one and the Cerberus network isn't working for me either. It says its installed, but none of the dlc's in the Cerberus Network show up. It does say they are "free", but it keeps saying premium content blocked for some reason. I changed the account/privacy settings to accommodate too.
Wesnah
2 years ago
I have a code for the network that can with the game, but it expired in 2012. Can I get a new code, without having to pay? Thanks for the help.
EA_Shepard
Community Manager
2 years ago
Hey Everyone

As this thread is a bit old at this point, things have changed and been updated, we are going to lock this down so that we can prevent any necro-posting.

@Wesnah You don't actually need that code any longer. With the update to the game and all DLC, that code really does not do anything as it used to.

If you run into any further issues please create a new thread so that we can begin tracking accordingly! Tage me in it if you like we will take a look at the actual issue you are having is

Cheers!