Only EA support can resolve this problem.
Follow the instructions in this post.
If you still can't resolve the issue let me know.
Hello @EA_Pulsar any news?
Only EA support can resolve this problem.
Follow the instructions in this post.
If you still can't resolve the issue let me know.
Why is this thread marked as solved when my problem is not solved????????
- I opened a chat with EA support assistant and he didn't know how to solve the problem, claims I shouldn't need a pass, said he will forward to someone else but can't tell me when it will be fixed
- I submitted official report in EA website forms and opened a case as official report and it was closed with "No fix" mark
- I sent an email and got response from another random assistant saying he will forward this to some else to look into it but no further response since than and fix
- I sent multiple DMs on twitter, no reponse
- I sent multiple DMs on facebook, no response...
- I can't call anyone because they don't do call support any more!
me contacting EA help is not an issue, the issue is them doing nothing to solve my problem and just closing cases. I still can't play the game I paid for. Literally worst support ever.
@EA_Shepard
Redeem online pass / support problem. Thanks in advance!
Community Manager@Mayamis Hey, so with the online pass, I wrote the process for this for support to follow to resolve these issues. If you have contacted them and they did not follow that process I need to know so that I can have that looked into.
If you send me a DM with the email on file (not on this thread) I can add a note to the account. The fix takes less than 5 minutes after the account is verified so it is one that resolves this quite easily.
As for the thread being marked as solved, this is because live support has to be the one to resolve this with the player's account. This is not solved through troubleshooting steps or something the player can do on their own or have a Community Manager do for them. So the resolution is the one marked as so.
Cheers!
@EA_Shepard I have sent you a DM 🙂
