Forum Discussion

1 year ago

Omega DLC Freezing

My friend already did a repair on Steam for it and it still froze on the loading screen after the cutscene after activating the turret on the Omega dlc, any other suggestions? We already did the fil...

me legendary edition

holger1405

Hero+

1 year ago

@Maxim200

Please tell your friend to create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window.

You said there are no mods at all? No ReShade or anything else? No edited game files?

Maxim200
1 year ago
They are not using any mods but they aren't willing to send the dxdiag because it can contain sensitive information
- Maxim200
  1 year ago
  They run more intensive games on ultra like Tarkov with no problems, and they've tried it on two separate saves, and it always freezes at the same spot, after the cutscene on the Omega DLC after activating the turret after killing the engineer, cutscene with turret open fire and corpses twitching and a hand closes, then loading screen where it shows the map and it freezes and have to close the program, but the rest of the game works fine with no issue, it's only in the Omega DLC.
- holger1405
  Hero+
  1 year ago
  @Maxim200 wrote:
  
  They are not using any mods but they aren't willing to send the dxdiag because it can contain sensitive information
  
  The only "personal information" inside a DxDiag is the "Machine name" in the second row. (You can delete that if you want to.)
  
  Everything else is just technical info that can't be traced back to you at all.
  - EA_Shepard
    Community Manager
    1 year ago
    @Maxim200 Hey there!
    
    Just following up to see how things are going. Are you still running into any issues? Let us know if you need any assistance.
    
    Thanks!
Maxim200
1 year ago
@holger1405
But if I have the same problem when I get there, I'll send mine, I just need to play and beat 2 first, I'm working on it first.