Online pass issue, but not a new purchase
Hey community,
I had a question since apparently EA in all their wisdom decided to remove chat support and also the report a bug feature for the netherlands for some reason.
I only have this con...
Forum Discussion
One of the facebook support agents gave me a different link for ea support chat for mass effect 3 and it worked!
She gave it as I was filling in the origin returns/refunds request form.
I'm glad it's getting fixed.
Thanks again for your time, I'll accept your answer as the final one.
Apparently live chat agents can't fix the issue anymore.
I went through a lot of common issue troubleshooting steps, very simple ones, but even after "talking to the expert team" the agent still had no idea what the online pass thing meant and evaded it when I mentioned that it's a known issue for the last 5 years.
They say the issue is being forwarded to the studios and that I'll be contacted by email soon.....
Man oh man....
How is your German, if it is any good here are the German hotlines.
If that is a no go, here is the UK number (+44 203 0141818, Available 9AM-9PM GMT, Monday through Saturday) You can use a Voice-Over-IP service like Skype for this call. Just put your location in the Voice-Over-IP service to UK or GE.
Let us know how it goes.
