Forum Discussion

Anonymous

9 years ago

Online pass issue, but not a new purchase

Hey community, I had a question since apparently EA in all their wisdom decided to remove chat support and also the report a bug feature for the netherlands for some reason. I only have this con...

Anonymous

9 years ago

One of the facebook support agents gave me a different link for ea support chat for mass effect 3 and it worked!
She gave it as I was filling in the origin returns/refunds request form.

I'm glad it's getting fixed.

Thanks again for your time, I'll accept your answer as the final one.

Fred_vdp

Hero+

9 years ago

@BlackDaLina wrote:

Thanks again for your time, I'll accept your answer as the final one.

Thanks, but I'm going to unmark it because it's not a solution.

Anonymous
9 years ago
Thanks Holger, if I can't get any further with the Dutch Lines on Monday I'll give the UK line a try first, my german is pretty basic so I'm not sure if it's suited for troubleshooting.

And yea I guess that makes sense Fred.

I'll let you guys know how it ends, perhaps for future people with the issue.
- Fred_vdp
  Hero+
  9 years ago
  @BlackDaLina
  
  I noticed that US support has a live chat option, but it may depend on the options you select. If you select 'missing content' and 'had content and lost it', the live chat option appears. Currently the wait time is under 5 minutes.
  - EA_Mari
    Community Manager
    9 years ago
    @BlackDaLina
    
    You can try and contact our live support and they will be able to have a look in your case:
    
    https://help.ea.com/uk/contact-us/new/
    
    Just select the correct language at the top right menu, then the option "contact us" and fill all necessary info regarding your issue and you will be redirected to the best contact option.
    
    Please let me know if you have any further questions!