Online pass issue, but not a new purchase
Hey community,
I had a question since apparently EA in all their wisdom decided to remove chat support and also the report a bug feature for the netherlands for some reason.
I only have this con...
Forum Discussion
Thanks Holger, if I can't get any further with the Dutch Lines on Monday I'll give the UK line a try first, my german is pretty basic so I'm not sure if it's suited for troubleshooting.
And yea I guess that makes sense Fred.
I'll let you guys know how it ends, perhaps for future people with the issue.
I noticed that US support has a live chat option, but it may depend on the options you select. If you select 'missing content' and 'had content and lost it', the live chat option appears. Currently the wait time is under 5 minutes.
EA_MariCommunity Manager
@BlackDaLina
You can try and contact our live support and they will be able to have a look in your case:
https://help.ea.com/uk/contact-us/new/
Just select the correct language at the top right menu, then the option "contact us" and fill all necessary info regarding your issue and you will be redirected to the best contact option.
Please let me know if you have any further questions!
Yea sadly following those instructions never got me any further as described in the original post, it just only gave me the option to contact "you" via the AnswersHQ which is actually the community.
Luckily one of the facebook support agents was able to get me the help chat for mass effect 3.
One agent responded on the ticket after my chat telling me to delete all DLC and then try again, but yea same issue, still awaiting for someone to re-authorize my online pass and "From Ashes", contacting chat support again for an update, it's been 4 days with 1 troubleshoot step and 0 progress.
If you like, you can try the flowing troubleshooting steps in the meantime.
First, try to clean your Origin cache:
- close Origin completely. (right click on the Origin symbol in the task bar > close)
- Press the Windows key and "R" at the same time.
- Type or copy "%ProgramData%/Origin" (without quotes) > hit ENTER
- Delete all the files and folders in the Origin folder, except for the "LocalContent" folder. (The "LocalContent" folder must remain untouched.)
- Press the Windows key and "R" at the same time.
- Type or copy "%AppData%" (without quotes) > hit ENTER
- Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder
- Delate the "Origin" folder inside the "Roaming" folder
- In the address bar of your Windows explorer click on the word "AppData".
- Open the "Local" folder
- Delate the "Origin" folder inside the "Local" folder
- Restart your PC. > testIf that not helps, and If you only want to play the Single player DLCs as you said, put this tow DLLs into your ">drive<:\Program Files (x86)\Origin Games\Mass Effect 3\Binaries\Win32" folder.
This DLLs are made for the purpose that the DLC check for games with mods get approved. EA or Bioware don't have a problem with this DLLs as long you use them in single player and with a registered copy of course.
I however don't know if this DLLs will work in regards to your problem.
