[Origin] Account compromised - Issue still ongoing
Romanian customer, purchased Mass Effect 3 in the past when it was launched.Now when I logged in to purchase Dead Space 3 at launch and discovered my account details were a mess I did not want to proceed. Following is my story in a few short chapters.
- My secret question and account name have been changed. My security question is in cyrilic letters.
- I am lucky that the stupid hijacker did not change my password.
- I need to get control back of my account. Me as in the owner of this account!
- I have tried contacting game advisors via chat and phone to get this resolved. I have been told that my case was escalated to reset my details so the accurate ones but no contact what so ever!
- I have been PROMISED to be called back TWICE by your 'game advisors' to get this resolved, once over the phone and once over chat. As stated I guess all they do is 'advise' and NOT RESOLVE jack squat!
- SO here I am now, on the forums, asking for support. But alas, I do not think I will receive any. So bad customer service from EA, I can't believe it. 😕mileymad: You have 3 contact chaneles, chat, phone and support via forum answer desk. This thrid contact from me appeals to all you other users out there as well. I think that almost a week and a half have passed since this could have been resolved, but it looks like EA Customer Service does not do callbacks. I would keep calling you, but i think I would rather buy Dead Space 3 from another retailer than spend money on premium rate numbers to get control of my other games back.
It's very simple. The moron who is responsible for the HTML code you saw on your Help Center contact page is both stupid and a liar. He knows NOTHING about AHQ, or doesn't care a bit about the EA customers he lies to.
There are no Game Advisers here. There are Game Players and some (not many at all) EA folks keeping the peace. They are not Game Advisers. For the most part, most games and most Help Centers have no eMail to choose from among the contact options. What's left is Live Chat and Telephone, and that may not be offered by smaller Help Center teams with too few staffers to leave anyone on duty for the Late Night hours and weekends.
It is also those small Help Centers whose contact pages tend to include a loop suggestion to send people here, if there is nothing else at all available until the next morning or the next Monday.
Publicly published forum pages are not at all a proper place to discuss private member account information.
