Origin Asks For Product Key For Mass Effect 3 Again.

Question

After taking a hiatus from games for a short while, I decided to get back into Mass Effect 3.

Origin launches, I try to launch the game, and Origin asks for my product key again. I find the key, re-enter it, and I get a message saying, "This code has already been used."

WELL NO **bleep**. I already have it installed! Now, I'm not able to play the game that I have INSTALLED (and had started playing) because origin is asking for a code I've already redeemed.

How do I fix this?

Answer

Hello all,&nbsp;

I recently had this issue myself after purchasing the Mass Effect Trilogy for PC. ME1 and ME2 installed perfectly without a problem, yet ME3 asked me to enter a product key after activating all three games. Here's a workaround that worked for me - just leaving this here in hope that people with a similar issue in the future will be able to make this quick fix.&nbsp;

Close any instances of Origin that may be running on your computer&nbsp;
Backup your 'Origin Games' directory (if applicable) - I just deleted ME1 and ME2 and am now reinstalling those also&nbsp;
Uninstall the Origin Client from Control Panel&nbsp;
Head to&nbsp;https://www.origin.com/en-au/download and re-download the latest version of Origin&nbsp;
Install and apply any updates if prompted&nbsp;
BEFORE SIGNING IN - MAKE SURE YOUR ORIGIN ACCOUNT EMAIL IS VERIFIED&nbsp;
Enter your login details and uncheck 'Remember Me'&nbsp;
Navigate to your game library and hover your cursor over the ME3 cover&nbsp;
Select 'Download' and the game should begin the download process without asking for a product key

Let me know if this works for you guys. If none of the above does I suggest contacting EA Support and asking for a new product key, have heard in the past that they do allow new ones for users who activated the product as part of the Trilogy.&nbsp;

fred_vdp · Answer

This is an account related issue. Contact official support. In Origin, go to the help section and select the live chat option.

ea_nuno · Answer

Hey @SageSparten, the codes stay connected with the Origin account, once you redeem them for the first time. Do you have another Origin account?&nbsp;

If that's not the case, you will have to contact an advisor, and they will be able to check were the code is registered and help you.&nbsp;

More info on how to do it:&nbsp;

http://help.ea.com/en-us/help/FAQ/contact-ea-help

Nuno

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Origin Asks For Product Key For Mass Effect 3 Again.

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