[PC] Cannot launch ME:LE

Hi @SpectroStyle111 

Do you get an error message when you try to launch MELE or what is happening?

Also to check, do you own it via Steam, the EA app, or an EA Play subscription? 

When you have a moment, we can try the following if we want to wait on trying a new Windows account. 

• EA app - Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
• Steam - Verify the game in via your Steam library
  
  
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Check for other applications that may be limiting EA App or Game performance
• Close other running applications on your device
• Run the System File Checker tool, then Check for Windows and GPU updates  
• Repair or Install the VC++ files for your game (Guide here)
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Restart your device in Clean Boot mode first then try again.

Thanks!

I get the 'prepping game' loop, where I try to launch, and just says prepping game for a few minutes then stops

I have the steam version

• EA app - Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
  
• Steam - Verify the game in via your Steam library

        Game is for steam thus I do not see this option in the EA launcher I believe, but i have done so in steam. 

• EA App's Cache (Top Left Menu > Help > App Recovery)

        I have done this step a few times when trying.

• Check for other applications that may be limiting EA App or Game performance
• Close other running applications on your device
• Run the System File Checker tool, then Check for Windows and GPU updates  
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Restart your device in Clean Boot mode first then try again. I have tried these together, clean boot was the last part support had helped with. 

         I have gone thru these as well with support, last step being clean boot before they sent me here.

• Repair or Install the VC++ files for your game (Guide here)

         I had not tried this step, however, all were currently existing. 


Did try a few steps again but still no launch. The "launching game" pop up shows, then "prepping game", then they don't actually launch the game or launcher. I try running the ME launcher manually too but that will do the same thing. 

I don't want to do a new windows account as if its something to clean on my PC I'd rather learn to do that than leave remnants. 

@SpectroStyle111 

There are several possible workarounds posted in this thread.

If nothing in there helps create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window. 

After trying most steps, Nvidia setting reboot, license move (which the folder is still empty if that means anything), only thing I hadn't been too sure on was the RealTek porition, I have RealTek but didn't see any Nahimic;

now loading the ME:LE Launcher tells me 

"Origin is not installed, and is required to play your game. Please install Origin."

So I shall now try downpatching to Origin, but may try this when on an internet connection as opposed to my current hotspot. 

quick sidenote i forgot, I may also try the Bluetooth mobo thing. Sometimes, the bluetooth in the windows pane will actually blue screen my laptop so I feel like I should do this reguardless haha 

Protocol tcp Port Exclusion Ranges

Start Port End Port
---------- --------
5426 5426
54235 54235
54236 54236


I do not see any port issues ☹️ but im not super savvy I just know my way around a computer. 

Any advice on downgrading origin or next steps? 

@SpectroStyle111 

• Hit Windows key and X.
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
• Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
• If errors are found, notify us. If no errors were found reaped steps 1 & 2.
• Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
• The system will start validating soon. If it throws an error, please list it here.
• After it reaches 100%, hit Windows key and X again.
• Again, choose “PowerShell (Administrator)” or “Command Prompt (Administrator)”
• Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
• Post the message you receive at the end of the processes here.

First screen shot showing I hopefully did you're first recommendations, assuming by 'reaped' you meant ignore and move on if no errors but posting just to be safe. 

Second image, "sfc /scanow" did show some corrupt files, and said they were able to fix. 

The last file included was the CBS log from the sfc scan

If my ideas mean anything, I feel that port listening thing is v possible as it launches via steam, opens ea launcher, then steam saying its not running, while ea launcher 'preps game' so I think it never makes it back to steam but Idk how to verify that.

After the repair from sfc, still unable to run (unsure if that was a fix tho) but I have yet to restart my pc either. 

side note, thank you for the work you do. 

@SpectroStyle111 

The Bluetooth drivers got repaired, so I hope the BSOD issue with them is solved.

---

SpectroStyle111 wrote:

If my ideas mean anything, I feel that port listening thing is v possible as it launches via steam, opens ea launcher, then steam saying its not running, while ea launcher 'preps game' so I think it never makes it back to steam but Idk how to verify that.

---

This would only be a problem if you or a security software block this ports. If that is not the case you could test by disabling the Windows firewall and test.
(The firewall should not be disabled for more than a test run!)

Repair the game again and try to run it from EA app.

If that don't helps:

• Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
• Run "Revo Uninstaller" > Uninstall EA app.
• At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Intensive" > Browse.
• If "Remaining registration content found" is displayed > Select All > Delete > Next
• When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" or "EA Games" folder is not in the list) > Delete.
• Restart the PC > Reinstall the newest version of EA app from here. > Test

Still no luck.

I do see steamweb helper starting in the EA launch processes now