I'm sure loads of topics like this.I am unable to launch ME:LE from neither Steam nor EA.I tried making Ea launcher and the other EA app run as admin, and the ME launcher as admin. Tried the 'safe boot' from EA support didn't launch.I have read other fix is making a new windows account. Unsure if I want to try that route. I also installed the EA launcher via steam when I first launched the game. Tried uninstalling, downloading from website, and still prep game cycle.I have previously launched this game back in origin days, and I did see a post on steam about how that could cause confliction with the new EA launcher. Read delete thing relating to them in registry? Can provide more info if needed. Win11, everything is uptodate.

Hi @SpectroStyle111 Do you get an error message when you try to launch MELE or what is happening? Also to check, do you own it via Steam, the EA app, or an EA Play subscription? When you have a moment, we can try the following if we want to wait on trying a new Windows account. EA app - Repair your game via the EA App - Repair (Library > Tile Dots > Repair) Steam - Verify the game in via your Steam library EA App's Cache (Top Left Menu > Help > App Recovery) Check for other applications that may be limiting EA App or Game performance Close other running applications on your device Run the System File Checker tool, then Check for Windows and GPU updates Repair or Install the VC++ files for your game (Guide here) Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues Restart your device in Clean Boot mode first then try again. Thanks!

@SpectroStyle111 Hit Windows key and X. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered. Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER. If errors are found, notify us. If no errors were found reaped steps 1 & 2. Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER. The system will start validating soon. If it throws an error, please list it here. After it reaches 100%, hit Windows key and X again. Again, choose “PowerShell (Administrator)” or “Command Prompt (Administrator)” Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER. Post the message you receive at the end of the processes here.

@SpectroStyle111 The Bluetooth drivers got repaired, so I hope the BSOD issue with them is solved. SpectroStyle111 wrote: If my ideas mean anything, I feel that port listening thing is v possible as it launches via steam, opens ea launcher, then steam saying its not running, while ea launcher 'preps game' so I think it never makes it back to steam but Idk how to verify that. This would only be a problem if you or a security software block this ports. If that is not the case you could test by disabling the Windows firewall and test.(The firewall should not be disabled for more than a test run!) Repair the game again and try to run it from EA app. If that don't helps: Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.) Run "Revo Uninstaller" > Uninstall EA app. At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Intensive" > Browse. If "Remaining registration content found" is displayed > Select All > Delete > Next When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" or "EA Games" folder is not in the list) > Delete. Restart the PC > Reinstall the newest version of EA app from here. > Test

@SpectroStyle111 The next step would be to try it in a new local Windows Administrator account. You can delete this account later on without changing your main installation. Create a new Windows user account (Administrator) don't use local special characters, use only Characters from the ASCII table Reboot > Log in to the new user account. Test.

Good news, I successfully launched and played NFS Payback on the 2nd admin account, this means I made some mistake or something is missing from my main account. What to do now?

[PC] Cannot launch ME:LE | EA Forums

15 Replies

holger1405
Hero+
2 years ago
@SpectroStyle111

The next step would be to try it in a new local Windows Administrator account.

You can delete this account later on without changing your main installation.

Create a new Windows user account (Administrator) don't use local special characters, use only Characters from the ASCII table

Reboot > Log in to the new user account.

Test.
xArTicKx
2 years ago
Hello, Im following your guide since I have a smiliar problem with EA App I guess, Im interested in another game (NFS Payback bought from Steam) but Im still following your suggestions as I cant really launch the game. I already purchased NFS Heat before February, but no problems there, played it fully.
After connecting Steam to EA App, I click on "Play" after few seconds a messagge appears "Preparing game" then nothing happens, no error. Just briefly EA tells me that some functions have been disabled since I launch the game from another platform (same happens if I launch from EA App).
While looking at Task Manager, for few seconds NFS process appears and disappears right after.
I tried all basic solutions (uninstall/reinstall game and EA App, tried clear cache, App repair, Updating and all your suggestions since now, but Ill try once again to be sure).
I thank you for trying to help, If there's something more I can try please let me know.
holger1405
Hero+
2 years ago
@xArTicKx

Did you tried the new Windows User Account?
xArTicKx
2 years ago
Good news, I successfully launched and played NFS Payback on the 2nd admin account, this means I made some mistake or something is missing from my main account. What to do now?
holger1405
Hero+
2 years ago
@xArTicKx

This means that some data in your main Windows account is corrupted.

The activation of the second Admin account might solved that problem if you are lucky, so test on your main account as well after restarting the PC.

If that isn't the case you have two options:

Move your main account to the second account.
Best way is to copy your user account folders (Documents, Music etcetera.) to the Public folder on your system > Log in to the new account > move the data from the public folder into the user account folders of the new account.

Preform a repair install of the OS.

Forum Discussion

[PC] Cannot launch ME:LE

15 Replies

About Mass Effect Franchise Discussion

Recent Discussions

ME3 Multiplayer progress lost after migrating to EA App

ME3 multiplayer randomly crashes

BUG - Mass Effect 3 Shields not Recharging when playing at high frame rate.

please added multiplayer into Mass Effect 3 in Mass Effect HD Legendary

Mass Effect Legendary Edition needs to come to the Switch 2