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UmbrellaCorp0's avatar
UmbrellaCorp0
2 years ago
Solved

[PC] EA app/Steam - Mass Effect Andromeda "Missing Online Access" Error

Are the servers still active? I wanted to import a save for new game plus but can't seem to get a connection tried reinstalling, hard resetting console and reconnecting my ea account.
  • Malkalic's avatar
    Malkalic
    2 years ago

    So suddenly fixed it, was always yellow connecting then red and always offline when loaded. but now has turned green. Not sure if you fixed it or not but thanks lol. Never been on it before till now cheers! Closing the game and having a moan seemed to work 😃

sunephone's avatar
sunephone
Seasoned Newcomer
8 months ago

Hello, sorry for asking you for help again.

I tried to created a case and I only found the entrance to create a case is in "chat with me", then I follow the instruction, typed in the FULL NAME ,EMAIL and the console that I used to play (I tried it two time, PC and steam both), next, I typed my issue in SUBJECT and added a picture and I send this info.

After all, it seems to got my case as the picture below, but I haven't got any replay from my email or other place. I don't know if there's another place to create a case or what, I really want to play online part of this game, and forgive my English is not well.

 

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
8 months ago

sunephone​ Thanks. Can you send me a PM with the EA ID you log in the game with?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    8 months ago

    sunephone​ You should be good to go. Can you repair the game and try again if you have not, and let me know?

  • sunephone's avatar
    sunephone
    Seasoned Newcomer
    8 months ago

    Thank you so much, the problem was solved!

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    8 months ago

    sunephone​ Fantastic! You are most welcome!

    Enjoy!

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