Forum Discussion

UmbrellaCorp0's avatar
UmbrellaCorp0
5 months ago
Solved

[PC] EA app/Steam - Mass Effect Andromeda "Missing Online Access" Error

Are the servers still active? I wanted to import a save for new game plus but can't seem to get a connection tried reinstalling, hard resetting console and reconnecting my ea account.
  • Malkalic's avatar
    Malkalic
    4 months ago

    So suddenly fixed it, was always yellow connecting then red and always offline when loaded. but now has turned green. Not sure if you fixed it or not but thanks lol. Never been on it before till now cheers! Closing the game and having a moan seemed to work 😃

Arilena's avatar
Arilena
5 months ago

I used to play multiplayer until about the beginning of this year when this started happening. The game won't connect and I can't access multiplayer. I own the game on EA directly.

All other games (including every other ME game) seem to be working just fine.

I can't speak for the original poster, but I am getting the attached error.


holger1405's avatar
holger1405
Hero+
5 months ago

@Arilena 

Did you had a EA play subscription that is not active anymore?

  • Arilena's avatar
    Arilena
    5 months ago

    I did, a long time ago. And since then I actually had the issue of EA telling me that I don't own Andromeda at a few random times.

    Anyway, I ended up buying it on Steam today since it's discounted (I knew I could refund it if it doesn't work anyway) and it seem to connect without a problem there.

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      5 months ago

      @Arilena I looked at your account. You do own it and I fixed it just in case so you should be good to go. If anything does happen, you can simply reinstall it.

      • Arilena's avatar
        Arilena
        5 months ago

        @EA_Shepard Thank you. It seems to work on both EA and Steam now.

        I've had this problem with EA telling me I don't own games and DLCs that I do quite a few times.

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