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UmbrellaCorp0's avatar
UmbrellaCorp0
5 months ago
Solved

[PC] EA app/Steam - Mass Effect Andromeda "Missing Online Access" Error

Are the servers still active? I wanted to import a save for new game plus but can't seem to get a connection tried reinstalling, hard resetting console and reconnecting my ea account.
  • Malkalic's avatar
    Malkalic
    4 months ago

    So suddenly fixed it, was always yellow connecting then red and always offline when loaded. but now has turned green. Not sure if you fixed it or not but thanks lol. Never been on it before till now cheers! Closing the game and having a moan seemed to work 😃

Arilena's avatar
Arilena
5 months ago

I did, a long time ago. And since then I actually had the issue of EA telling me that I don't own Andromeda at a few random times.

Anyway, I ended up buying it on Steam today since it's discounted (I knew I could refund it if it doesn't work anyway) and it seem to connect without a problem there.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
5 months ago

@Arilena I looked at your account. You do own it and I fixed it just in case so you should be good to go. If anything does happen, you can simply reinstall it.

  • Arilena's avatar
    Arilena
    5 months ago

    @EA_Shepard Thank you. It seems to work on both EA and Steam now.

    I've had this problem with EA telling me I don't own games and DLCs that I do quite a few times.

  • Magnisus's avatar
    Magnisus
    5 months ago

    @EA_Shepard Hi, I have exactly the same problem. Its been 5 years since I played the game. I just wanted to go back in and continue playing where I left off.

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      5 months ago

      Hi @magniallmighty, should be good. I would run a repair or clear cache and log back in and test it!

      • Magnisus's avatar
        Magnisus
        5 months ago

        @EA_Shepard Superb! Let me do that and I will let you know.

  • Chuckable_Nerd's avatar
    Chuckable_Nerd
    3 months ago

    Hi there,

    I am having the same issue. I own the game on Steam but I also have game pass which gives me the game via EA Play. Is there something you can change to make my steam version work?

    Thanks!

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      3 months ago
      Hi @Chuckable_Nerd, Are you still getting an online error when you launch the game?

      • Chuckable_Nerd's avatar
        Chuckable_Nerd
        3 months ago

        I am sadly. I have attached a screenshot of the error message although I get the feeling it probably doesn't help too much @EA_Shepard 

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