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UmbrellaCorp0's avatar
UmbrellaCorp0
5 months ago
Solved

[PC] EA app/Steam - Mass Effect Andromeda "Missing Online Access" Error

Are the servers still active? I wanted to import a save for new game plus but can't seem to get a connection tried reinstalling, hard resetting console and reconnecting my ea account.
  • Malkalic's avatar
    Malkalic
    4 months ago

    So suddenly fixed it, was always yellow connecting then red and always offline when loaded. but now has turned green. Not sure if you fixed it or not but thanks lol. Never been on it before till now cheers! Closing the game and having a moan seemed to work 😃

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
5 months ago

@Arilena I looked at your account. You do own it and I fixed it just in case so you should be good to go. If anything does happen, you can simply reinstall it.

Magnisus's avatar
Magnisus
5 months ago

@EA_Shepard Hi, I have exactly the same problem. Its been 5 years since I played the game. I just wanted to go back in and continue playing where I left off.

    • Magnisus's avatar
      Magnisus
      5 months ago

      @EA_ShepardThank you!

      Btw, you will see double reply. That is another issue that someone from support messed up and I cannot use my Google account to sign in. Instead, it created another account.

    • Malkalic's avatar
      Malkalic
      4 months ago

      Hi, having a similar issue where I can't play any of the strike missions or go online via the game settings screen. I have it on Xbox and pretty sure I bought the preorder deluxe edition years ago. Never been able to play strike teams or ever do the tutorial.

      Thanks.

      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        4 months ago

        @Malkalic When you launch the game and go online, what happens? Does it just stay offline, or do you get any errors?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi @magniallmighty, should be good. I would run a repair or clear cache and log back in and test it!

    • Magnisus's avatar
      Magnisus
      5 months ago

      @EA_Shepard Superb! Let me do that and I will let you know.

    • Magnisus's avatar
      Magnisus
      5 months ago

      @EA_Shepard It's working! May I know what was the issue? I suspect it was some sort of a security tag as I changed 3 computers in the last 12 months.

      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        5 months ago

        Hi @Magnisus, EA Play is the culprit. It is an entitlement issue that I reported a while back that causes issues when the subscription goes inactive. The only other reason would be if the game was disabled or deleted from the account and then added back from a purchase or a code for the game.

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