Forum Discussion

2 years ago

Solved

[PC] EA app/Steam - Mass Effect Andromeda "Missing Online Access" Error

Are the servers still active? I wanted to import a save for new game plus but can't seem to get a connection tried reinstalling, hard resetting console and reconnecting my ea account.

Malkalic
2 years ago
So suddenly fixed it, was always yellow connecting then red and always offline when loaded. but now has turned green. Not sure if you fixed it or not but thanks lol. Never been on it before till now cheers! Closing the game and having a moan seemed to work 😃

EA_Shepard

Community Manager

2 years ago

@Arilena I looked at your account. You do own it and I fixed it just in case so you should be good to go. If anything does happen, you can simply reinstall it.

Magnisus

2 years ago

@EA_Shepard Hi, I have exactly the same problem. Its been 5 years since I played the game. I just wanted to go back in and continue playing where I left off.

EA_Shepard
Community Manager
2 years ago
Hi @Magnisus, Let me take a look!
- 0ae241f164255c8
  2 years ago
  Thank you!
- Magnisus
  2 years ago
  @EA_ShepardThank you!
  
  Btw, you will see double reply. That is another issue that someone from support messed up and I cannot use my Google account to sign in. Instead, it created another account.
- Malkalic
  Seasoned Newcomer
  2 years ago
  Hi, having a similar issue where I can't play any of the strike missions or go online via the game settings screen. I have it on Xbox and pretty sure I bought the preorder deluxe edition years ago. Never been able to play strike teams or ever do the tutorial.
  
  Thanks.
  - EA_Shepard
    Community Manager
    2 years ago
    @Malkalic When you launch the game and go online, what happens? Does it just stay offline, or do you get any errors?
EA_Shepard
Community Manager
2 years ago
Hi @magniallmighty, should be good. I would run a repair or clear cache and log back in and test it!
- Magnisus
  2 years ago
  @EA_Shepard Superb! Let me do that and I will let you know.
- Magnisus
  2 years ago
  @EA_Shepard It's working! May I know what was the issue? I suspect it was some sort of a security tag as I changed 3 computers in the last 12 months.
  - EA_Shepard
    Community Manager
    2 years ago
    Hi @Magnisus, EA Play is the culprit. It is an entitlement issue that I reported a while back that causes issues when the subscription goes inactive. The only other reason would be if the game was disabled or deleted from the account and then added back from a purchase or a code for the game.