Forum Discussion

UmbrellaCorp0's avatar
UmbrellaCorp0
10 months ago
Solved

[PC] EA app/Steam - Mass Effect Andromeda "Missing Online Access" Error

Are the servers still active? I wanted to import a save for new game plus but can't seem to get a connection tried reinstalling, hard resetting console and reconnecting my ea account.
  • Malkalic's avatar
    Malkalic
    8 months ago

    So suddenly fixed it, was always yellow connecting then red and always offline when loaded. but now has turned green. Not sure if you fixed it or not but thanks lol. Never been on it before till now cheers! Closing the game and having a moan seemed to work 😃

Magnisus's avatar
Magnisus
9 months ago

@EA_Shepard Hi, I have exactly the same problem. Its been 5 years since I played the game. I just wanted to go back in and continue playing where I left off.

  • Magnisus's avatar
    Magnisus
    9 months ago

    @EA_ShepardThank you!

    Btw, you will see double reply. That is another issue that someone from support messed up and I cannot use my Google account to sign in. Instead, it created another account.

  • Malkalic's avatar
    Malkalic
    8 months ago

    Hi, having a similar issue where I can't play any of the strike missions or go online via the game settings screen. I have it on Xbox and pretty sure I bought the preorder deluxe edition years ago. Never been able to play strike teams or ever do the tutorial.

    Thanks.

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      8 months ago

      @Malkalic When you launch the game and go online, what happens? Does it just stay offline, or do you get any errors?

      • Malkalic's avatar
        Malkalic
        8 months ago

        So suddenly fixed it, was always yellow connecting then red and always offline when loaded. but now has turned green. Not sure if you fixed it or not but thanks lol. Never been on it before till now cheers! Closing the game and having a moan seemed to work 😃

  • Polaris0717's avatar
    Polaris0717
    5 months ago

    I'm currently having the same issues. It won't connect me to online to be able to do Strike Teams.

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      5 months ago

      @Polaris0717 You are on console with an active sub, you shouldn't get that error. From an account point, there isn't anything wrong. Are you playing on PC or Xbox? 

  • c55cfae6025e96d8's avatar
    c55cfae6025e96d8
    Newcomer
    3 months ago

    I can't seem to connect online.  Just trying to do Strike missions. 

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