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UmbrellaCorp0's avatar
UmbrellaCorp0
11 months ago
Solved

[PC] EA app/Steam - Mass Effect Andromeda "Missing Online Access" Error

Are the servers still active? I wanted to import a save for new game plus but can't seem to get a connection tried reinstalling, hard resetting console and reconnecting my ea account.
  • Malkalic's avatar
    Malkalic
    9 months ago

    So suddenly fixed it, was always yellow connecting then red and always offline when loaded. but now has turned green. Not sure if you fixed it or not but thanks lol. Never been on it before till now cheers! Closing the game and having a moan seemed to work 😃

Magnisus's avatar
Magnisus
10 months ago

@EA_Shepard Hi, I have exactly the same problem. Its been 5 years since I played the game. I just wanted to go back in and continue playing where I left off.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
10 months ago

Hi @magniallmighty, should be good. I would run a repair or clear cache and log back in and test it!

  • Magnisus's avatar
    Magnisus
    10 months ago

    @EA_Shepard Superb! Let me do that and I will let you know.

  • Magnisus's avatar
    Magnisus
    10 months ago

    @EA_Shepard It's working! May I know what was the issue? I suspect it was some sort of a security tag as I changed 3 computers in the last 12 months.

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      10 months ago

      Hi @Magnisus, EA Play is the culprit. It is an entitlement issue that I reported a while back that causes issues when the subscription goes inactive. The only other reason would be if the game was disabled or deleted from the account and then added back from a purchase or a code for the game.

      • Arilena's avatar
        Arilena
        10 months ago

        @EA_Shepard So, I refunded the game on Steam but now the EA version is not connecting again 😞 Same error as before.

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