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UmbrellaCorp0's avatar
UmbrellaCorp0
5 months ago
Solved

[PC] EA app/Steam - Mass Effect Andromeda "Missing Online Access" Error

Are the servers still active? I wanted to import a save for new game plus but can't seem to get a connection tried reinstalling, hard resetting console and reconnecting my ea account.
  • Malkalic's avatar
    Malkalic
    4 months ago

    So suddenly fixed it, was always yellow connecting then red and always offline when loaded. but now has turned green. Not sure if you fixed it or not but thanks lol. Never been on it before till now cheers! Closing the game and having a moan seemed to work 😃

Magnisus's avatar
Magnisus
5 months ago

@EA_Shepard It's working! May I know what was the issue? I suspect it was some sort of a security tag as I changed 3 computers in the last 12 months.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
5 months ago

Hi @Magnisus, EA Play is the culprit. It is an entitlement issue that I reported a while back that causes issues when the subscription goes inactive. The only other reason would be if the game was disabled or deleted from the account and then added back from a purchase or a code for the game.

  • Arilena's avatar
    Arilena
    5 months ago

    @EA_Shepard So, I refunded the game on Steam but now the EA version is not connecting again 😞 Same error as before.

  • holger1405's avatar
    holger1405
    Hero+
    5 months ago

    @Arilena 

    Try to repair the game.

    (EA app: My Collection > Click on the three dots on the game cover > Repair)

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    5 months ago

    @Arilena No worries. Its been fixed on the account. The above steps should work.

  • Arilena's avatar
    Arilena
    5 months ago

    Repairing did nothing for me, but that's fine. Andromeda is really not worth this much effort 😂 I'll stick to ME3 multiplayer which has way more people playing anyway.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    5 months ago

    @Arilena If you had a Steam and EA app installed, the file locations and registry entries are different. It isn't that it is a hassle, its the file location when launched registers the incorrect path which is why we ask players to repair first and then reinstall. This creates a new registry entry for the updated file path and entitlements on the account.

  • Arilena's avatar
    Arilena
    5 months ago

    Sadly, that didn't work for me but that's fine. I am done with faffing with this game for now. The multiplayer is mostly dead anyway 😅 I'll just grab it on Steam at some point again since its seemed to work fine there.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    5 months ago

    @Arilena Understandable for sure.

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