Forum Discussion

2 years ago

Solved

[PC] EA app/Steam - Mass Effect Andromeda "Missing Online Access" Error

Are the servers still active? I wanted to import a save for new game plus but can't seem to get a connection tried reinstalling, hard resetting console and reconnecting my ea account.

Malkalic
2 years ago
So suddenly fixed it, was always yellow connecting then red and always offline when loaded. but now has turned green. Not sure if you fixed it or not but thanks lol. Never been on it before till now cheers! Closing the game and having a moan seemed to work 😃

EA_Shepard

Community Manager

2 years ago

@Arilena If you had a Steam and EA app installed, the file locations and registry entries are different. It isn't that it is a hassle, its the file location when launched registers the incorrect path which is why we ask players to repair first and then reinstall. This creates a new registry entry for the updated file path and entitlements on the account.

Arilena

2 years ago

Sadly, that didn't work for me but that's fine. I am done with faffing with this game for now. The multiplayer is mostly dead anyway 😅 I'll just grab it on Steam at some point again since its seemed to work fine there.