Forum Discussion

2 years ago

Solved

[PC] EA app/Steam - Mass Effect Andromeda "Missing Online Access" Error

Are the servers still active? I wanted to import a save for new game plus but can't seem to get a connection tried reinstalling, hard resetting console and reconnecting my ea account.

Malkalic
2 years ago
So suddenly fixed it, was always yellow connecting then red and always offline when loaded. but now has turned green. Not sure if you fixed it or not but thanks lol. Never been on it before till now cheers! Closing the game and having a moan seemed to work 😃

Chuckable_Nerd

2 years ago

Hi there,

I am having the same issue. I own the game on Steam but I also have game pass which gives me the game via EA Play. Is there something you can change to make my steam version work?

Thanks!

EA_Shepard

Community Manager

2 years ago

Hi @Chuckable_Nerd, Are you still getting an online error when you launch the game?

Chuckable_Nerd
2 years ago
I am sadly. I have attached a screenshot of the error message although I get the feeling it probably doesn't help too much @EA_Shepard
- EA_Shepard
  Community Manager
  2 years ago
  @Chuckable_Nerd Thank you. Can you please go ahead and repair the game for me?
  
  EA App's Cache (Top Left Menu > Help > App Recovery)
  
  EA App - Repair (My Collection > Tile Dots > Repair)
  
  Steam - Verify in your library
  - Chuckable_Nerd
    2 years ago
    @EA_ShepardThat has worked perfectly now. Thank you so much for all of your help!