Forum Discussion

UmbrellaCorp0's avatar
UmbrellaCorp0
8 months ago
Solved

[PC] EA app/Steam - Mass Effect Andromeda "Missing Online Access" Error

Are the servers still active? I wanted to import a save for new game plus but can't seem to get a connection tried reinstalling, hard resetting console and reconnecting my ea account.
  • Malkalic's avatar
    Malkalic
    7 months ago

    So suddenly fixed it, was always yellow connecting then red and always offline when loaded. but now has turned green. Not sure if you fixed it or not but thanks lol. Never been on it before till now cheers! Closing the game and having a moan seemed to work 😃

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
5 months ago

@arzardk Can you go ahead and repair the game with the following steps depending on which platform you are using?

  • Steam - Verify in your library
  • EA App's Cache (Top Left Menu > Help > App Recovery)
  • EA App - Repair (My Collection > Tile Dots > Repair)

Then log back into the game and let me know if it works for you!

Thanks!

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    5 months ago
    @arzardk wrote:
    @EA_Shepard problem solved. Thank you!

    Right on! Happy to hear that! If you run into any other issues let me know!

    Thanks!

  • Marmodo's avatar
    Marmodo
    5 months ago

    Sorry to dog pile on this but, I am having the same issue. I own MAE on steam and played it for a while with Microsoft's streaming service. I'm not sure if that is the issue but I have tried the steps you provided save repair because I am missing it in the library as an option.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    5 months ago

    @Marmodo Streaming it has nothing to do with the issue. If you own it on PC, its an entitlement issue. Streaming it from Xbox would be an entirely different issue. 

    Are you Streaming it from Xbox Game Pass on PC? Did you have EA Play at any point on the EA Account?

About Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.19,128 PostsLatest Activity: 39 minutes ago