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UmbrellaCorp0's avatar
UmbrellaCorp0
5 months ago
Solved

[PC] EA app/Steam - Mass Effect Andromeda "Missing Online Access" Error

Are the servers still active? I wanted to import a save for new game plus but can't seem to get a connection tried reinstalling, hard resetting console and reconnecting my ea account.
  • Malkalic's avatar
    Malkalic
    4 months ago

    So suddenly fixed it, was always yellow connecting then red and always offline when loaded. but now has turned green. Not sure if you fixed it or not but thanks lol. Never been on it before till now cheers! Closing the game and having a moan seemed to work 😃

truee_phenom's avatar
truee_phenom
2 months ago

I'm having the issue and tried your steps but it is still not working.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 months ago

@truee_phenom Are you getting the online access error when you load up MEA?

Are you playing through the EA app or Steam or through Game Pass on PC?

  • truee_phenom's avatar
    truee_phenom
    2 months ago

    I originally had the gamepass version when I got a trial to gamepass, but bought my current copy directly from EA. I'm getting the online access error, yes

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 months ago

    @truee_phenom Hey there!

    Just following up to see how things are going. Are you still running into that error?

    Thanks!

  • truee_phenom's avatar
    truee_phenom
    2 months ago

    Yes I just checked and the error persists.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 months ago

    @truee_phenom Okay, so let's close the game down if it is running. Make sure it isn't running in the Task Manager.

    If you play in Steam, verify the game files.

    If you have it installed through the EA app, repair the game.

    After that, launch it again. Let me know if you get the same error.

  • truee_phenom's avatar
    truee_phenom
    2 months ago

    It's still persisting. I think it's because I originally got it with a game pass trial and now I have it from ea directly. After the trial ended I wanted to own it.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 months ago

    @truee_phenom so i made a change on my end. If you still get it, reinstall the game. It is reading the wrong registry entry right now. So a reinstall will delete all that and update the changes I made.

  • truee_phenom's avatar
    truee_phenom
    2 months ago

    You fixed it! Thank you!

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 months ago
    @truee_phenom wrote:

    You fixed it! Thank you!

    You are most welcome! If you run into any further issues, let us know!

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