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Votharii's avatar
Votharii
2 years ago
Solved

[PC] Mass Effect 3: Lost Multiplayer Progress

After putting hours on hours within Mass Effect 3 multiplayer, the waves of nostalgia hit after 10 or so years to go back and replay the multiplayer. However, I am currently at am impasse when it comes to playing it again as I am no longer seeing the progress that I once made on my account. 

I am on the original email that is associated with the account, but all data that was once attached to the progression made is now gone. 

I have been trying to work with the Customer Service, but we keep walking in circles and have a new person assigned about every single email, so I figured the best thing would be to come to the forum and see what brains can help me here. 

I have made sure that the Xbox 360 account is linked to the Origin ID, I have looked in N7HQ.masseffect.com database, I've launched the game and looked in the multiplayer to see if it's just some weird backend data corruption issue, all of my DLC is downloaded, yet.... nothing.

What is my next step besides accepting I need to start from scratch? 

  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    @Votharii So i had the account looked into, and as you said they see that it was removed from one account, added to another account, then back again. When this happens, once that account/ID/Platform is removed, it then cuts all ties.

    I did it once in the very beginning and lost progress and had to start over myself. Sometimes it will sync back to the original account but the way the system actually works is when the account is removed, the data is then gone and you have to start over.

9 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Votharii Hey, these get tricky as support has no tools to check this any longer due to the age of the game. The N7HQ page is one of the easiest ways once you reset the password and sync up the account though.

    Just to verify with you, no account information has changed correct? You verified that it is indeed the same account you played on before, and you haven't made any account changes, account mergers or anything of the sort?

  • Votharii's avatar
    Votharii
    2 years ago

    @EA_Shepard I don't believe I have and customer support was saying that the account progress is tied to the platform? 

    At some point last year I had moved the Platform data and linked it to this EA account, but yesterday, I was able to move it back to the original email that the progress was earned on. 


    Basically the confusion lies in what does the backend see when it comes to the account? If the original email EA account is back in sync with the platform, the data should still be there is my understanding? 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Votharii So when you say moved, did you just change the email tied to the account, or did you unlink and relink one the platforms? 

    For example, if you remove Steam or Xbox from the EA account, all data is cut. 

    If you change an email, that does nothing other than change how you log in. You have to physically delink whichever platform you play on for data to be lost.

    If you played on Origin then and EA app now, that data wouldn't be lost. If you played on 360 and linked that 360 to an entirely different EA account, then you would lose it and start over.

  • Votharii's avatar
    Votharii
    2 years ago

    @EA_Shepard That makes much more sense, it was a 360 account to a different EA account, then reverted back to the original EA account. 

    So with that being said, all progress that was made on the original EA account is hereby sent to the void? 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Votharii So i had the account looked into, and as you said they see that it was removed from one account, added to another account, then back again. When this happens, once that account/ID/Platform is removed, it then cuts all ties.

    I did it once in the very beginning and lost progress and had to start over myself. Sometimes it will sync back to the original account but the way the system actually works is when the account is removed, the data is then gone and you have to start over.

  • Votharii's avatar
    Votharii
    2 years ago

    @EA_Shepard That makes more sense to me, well, the grind returns and might as well do it on PC. 

    Thanks for the information! 

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